Gate 1 TravelReviews of gate1travel.com

Our trip to Ireland with Gate 1 was cancelled last year by the federal government due to COVID. Somehow the fact that the plane never took off was our fault. We were each charged a $200 cancellation fee. Ridiculous. What is worse is Gate 1 never owned keeping the money. They said the airline kept the $$ when we have it in writing from the airline that no fees were assessed to us. Stay away from Gate 1. They are not trustworthy! Do yourself a favor a pick different agency! I love the Gate 1 response. What a joke. It is Aug 2021 and I still do not have a full refund. And to ensure you understand clearly… per the airline IN WRITING there were NO FEES assessed with our tickets!!

We booked a cruise through Gate 1 travel for April 2020. Because of Covid, we were not able to take the trip. We wanted a refund and the Dept of Transportation helped us to start the process of the refund. The airline tickets were booked through Gate 1 for Air France/Klm. Air France says they refunded the $5600 owed us to Gate 1 on November 28, 2020. Numerous calls to Gate 1 have resulted in “we don’t see the refund money”. I asked them to call Aur France since it was good customer service for them to speak to their business partner and they just keep hemming and hawing about not seeing the refund, if Gate 1 were any legitimate travel agency, they should have a direct contact with Air France and Gate 1 should make it their responsibility to help their customers to get the refund. They have not helped at all. We were avid travelers and have never had such an uncooperative dealing with a travel agency. DO NOT book anything with Gate 1 - they are not a legitimate business since they can not help you should unforeseen circumstances occur. They do NOT stand behind their customers.

I have waited 6 months for a $450 dollar refund. Just got an email saying they’ve finally sent me a refund, but ‘we’ve deducted $85 for the administration fee’. I don’t know any company that profits from stealing refunded money that doesn’t belong to them. In England it’s illegal. Their communication has been completely automated responses for 6 months, and no contact number available. I’ve never had such a terrible and criminal service. I really needed all my money back. So angry and disappointed.

I bookeda holiday in September with gate one the company vieling authorised a refund for my flight cancellec gate 1 have still not responded or payed me back my money please do not use this company they will blame it on the airline but they are the ones in charge of returning are money

We booked a trip to Peru that included an insurance package. We were supposed to leave yesterday but there are no flights scheduled for the whole week. We were not even notified of the cancellation. We contacted Gate1 yesterday to ask for a refund. We spoke to a supervisor and then to a manager and they both told us that the airline is not refunding money. We booked the trip through Gate1 and they are responsible for their customers. They did not even try to fight on our behalf. Fraud is when a business charges you for a service they do not provide. We will never book through Gate1 again.

I booked a trip with Gate1 Travel to tour Italy in July 2020. I purchased travel insurance. I have been attempting to get a full refund since no travel to Europe is allowed because of COVID-19. The travel insurance company, Arch Insurance, has informed me that I will not get a refund; apparently pandemics are not covered. When I log into my account at Gate1, there is no option for a refund. I paid approximately $1200. but have been told via email from Gate1 that I can only get approximately $200. refunded. Again, when I log into my Gate1 Travel account there is NO REFUND OPTION only cancellation or re-booking. Why is Gate1 Travel keeping my money? They didn't provide the service so a full refund seems reasonable.

Absolutely the WORST travel agency in the world. They will hold your money hostage and charge you through the roof for cancellation fees. Avoid like the plague.

I should have listened to my cousin and avoided Gate 1 travel. My wife and I booked a Danube River Cruise for October 2020, we each took out travel protection insurance ($329 each = $658). We also had Gate 1 handle the complete package for air travel, hotels and the cruise--thought they would act like any other travel agency--boy were we in for a nasty surprise! When Covid-19 hit we wanted to cancel our trip, primarily because I had recently had open heart surgery plus I would have been 73 years old at the time of our trip I could not risk my life without a treatment option and/or vaccine. I felt certain that the insurance policy we bought via Gate 1 would cover this--they said no it did not cover pandemics even with my extenuating medical and age conditions (in the global High Risk category)--so what does their insurance cover if it doesn't cover something like this? When we talked to them when we were initially booking the trip they said the call was recorded and when asked a question about refund for medical situations they said don't worry you're covered 100%! Also, when we tried to cancel the trip they would only give us supposedly a 75% refund and said we would have to deal with the airlines ourselves--when we talked with the airlines they said since it was a package deal made with Gate 1 that we would have to deal with Gate 1--obviously Gate 1's people didn't have their act together and were definitely not well informed or interested in helping us. Ultimately, after hours on the phone, waiting for email responses we finally were able to get partial reimbursement for our travel expenses, overall we gave Gate 1 almost $4,000 and recovered a little over $2,400 which included much pain and suffering in dealing with these people. Relatives of mine had a similar trip booked with Viking and they recovered 125% since because of Covid-19 Viking had to cancel the cruise--even if Viking has not cancelled they would have provided a 100% refund. Bottom line AVOID GATE 1! BE SAFE! The response is simply not what happened--when we booked with Gate 1 we were under the impression they were handling everything--they are the ones that took all of our money--we never were told to talk to the insurance people or the airline-when I used AAA several years and had a problem, AAA dealt with the insurance company and we got 100% refund. Just read all of the reviews on this terrible Gate 1--wish I had before using them, but our daughter had good luck with them because lucky for her nothing went wrong. If you have to get a high priced lawyer to book with a travel agent and take out insurance that has all kinds of fine print that is never discussed with the customer--that tells you to move quickly on to another travel agency--and please read their reviews before booking--but whatever you do remember to AVOID GATE 1 just like you would COVID-19 and enjoy yourself! Life is too short to deal with people like Gate 1!!!!!!