Gate 1 TravelReviews of gate1travel.com

Had a trip to Iceland scheduled and a Covid surge happened in the country with the US State Department issuing a level 4 Advisory: DO NOT TRAVEL. Gate 1 would do nothing but let me lose my money if I decided not to go. Very reckless company and apathetic management. Would never book travel with them.

We have used Gate 1 in the past, and were very satisfied, Presently, however, they have no concept of customer service. The Gate1 website wouldn't let us save the excursions or emergency contact information we had selected, so we have called several times. Twice now the recorded message has said "call tomorrow"; when we got through the wait time was 2-1/2 hours and then our call was dropped. It's impossible to straighten out things on their website; we added the excursions we wanted, we saw the amount owed change, but when we checked later the reservations were gone. We have a print-out to confirm this, for what's that worth. WE MUST TALK TO A LIVE COMPETENT AGENT ASAP OR WE WILL HAVE TO CANCEL!!

Jinxed from the start. The Gate1 website wouldn't let me save the itinerary I had selected, so I called. The wait time was over one hour for a rep. That person, who genuinely seemed like she wanted to help, experienced a computer system crash while she was trying to make the reservation. Then their system wouldn't at first accept my MasterCard (it took 24 hours). Even the phone system doesn't work correctly: after I was placed on hold, the agent was trying to reconnect with me (Hello? Hello?), but all I could hear was recorded music--until I was (twice) disconnected. Now I am asked to "confirm" my date of birth because it's recorded incorrectly in their records (only off by 51 years!). It'll be a miracle if this works out.

Booked a tour to England fall of 2019. No one met us at the plane on arrival. They used a substitute tour guide who knew nothing and used short films in the bus as information. He didn't count us and left people behind. Quality of hotels awful. Took us to the airport which was a 20 minute ride at 1am when our flight was 10am. When we complained we got $100. off our next tour. Who would tour with them again? Horrible.

I have used Gate 1 many times in the past, but over the last year they have lost complete focus on customer service. Most companies go out of their way to retain repeat customers recognizing that they are the foundation of your businesses success. Loyalty is a two way street! When you make a mistake you own it and make it right. That is what world class businesses do! Despite me providing a screen shot of what I was trying to book, they have refused to honor the rate and informed that the price has increased. "We appreciate your past business and loyalty to Gate 1 Travel. We’re sorry to hear of any difficulty you encountered when booking a trip online. I will forward the issue to my technology team for investigation and remedy. Today we are experiencing incredibly high call volume due to interest in promotions that expire this evening and tomorrow. For customer convenience, we now have a callback feature which allows customers to opt to keep their place in queue and have an agent call them back, just as if they had waited on the line. I have given your contact information to an agent who will call you. Thank you for your patience and understanding," Mark Kastner VP Reservations GATE 1 TRAVEL 215 572 7676 ext 1521 To be clear based upon the Gate 1 response, they did contact me, and they were willing to book the same tour and date. IF I WOULD PAY ALMOST $500 MORE FOR THE TRIP. Not exactly an equitable response.

Our trip was cancelled last year and we had already booked our airline with Gate 1. We've been waiting 6 months for our refund. I've dealt with Gate 1 in the past and had been happy with the experience. I'm very disappointed that it has taken 6 months to receive a refund for this trip and I'm sure I will think very hard before booking with them in the future. Edit- The trip was for Jerusalem and was booked in November 27, 2019. The reservation ends in ###7972. I will reply in the contact us but have reached out probably a dozen times already.

Dont buy plane tickets with gate1. They steal your money! I bought two plane tickets to Bali, due to the corona being canceled and until today I haven't seen the money or any help from gate1. I sent emails and the answers were always the same, no help, no refunds, no phone contact exists. Better to pay more for a plane ticket with the airline, than to buy cheap and still steal your money !!!! Never in my life. Gate 1 steal money from people!!!!

My trip to Greece was cancelled by Gate 1 and British Airways due to COVID 19 more then a year ago . I still have to receive the check with the money from the airline ticket witch was refunded to Gate 1 according to British Airways I'm still waiting for the check to arrive after filling a complaint with BBB. Please to not book any trips with Gate 1 They are not truthful and fool you around yet using your money . Stay away from them !!