Gate 1 TravelReviews of gate1travel.com

Missed my connecting flight due to a weather delay. The 24hr customer response was aweful. The did not rebook my connecting flight and no one answered the phone after calling for 10 hrs. I paid for my flight to get to my Egypt trip a day late. The customer service is lousy. They apologised when I returned, but I've had no luck with trip insurance to recover my lost expenses incurred. They blame Gate 1 for lack of response. I was put on hold for 2hrs and call dropped. Will not recommend this company due to poor customer service.

Unfortunately a great company has changed. I have been on many of their tours and recommended gate 1 to many people, but I will not anymore, unfortunately their customer service is very bad, they hung up on me several times after an hour plus hold. Once you put your deposit down or pay your money they won't talk to you at all. very very frustrating. I needed to change plans since my partner was having an operation. I could still go and I needed the cost of me dropping him and me still going and I never could get an answer. I know they must be having trouble because of covid-19 but they should not be booking so many tours if they don't have anyone to help you. So I lost $400 deposit and was not able to get anyone to book my tour.

Gate 1 has gone from questionable in their practices to downright dishonorable. And they don't care. After a package was booked, they actually increased the price and were inflexible in discussing this and said there was no way to escalate it. Not to mention this treatment requires spending hours on hold.

We purchased a Gate 1 travel trip to Turkey but cancelled it due to COVID. In writing, it was clear that the trip was supposed to be "free cancellation". We contacted Gate 1 Travel four times to request our refund/travel voucher. We were told the refund was "in the works". We are a month later since our request and have yet to receive a refund or anything in writing from Gate 1 Travel on this request.

We booked a vacation in Nov 2021 to Fiji including air fare and lodging. About 2 weeks ago we canceled our trip due to concerns about Covid and the unreliability of flights due to covid and short staffing. Our original call to Gate 1 (after being on hold for 2+ hours) went well with the agent telling us the money would be refunded to our credit card. Several days past the refund date that we had been given, I called Gate 1 again and was told we would not be getting any money back (we had placed about a $2400.00 down payment) - in fact we still owed them about $200. We had the cancel for any reason insurance...but we were told that covid was not an acceptable reason. The airfare came with the Gate 1 package but Fiji air (who Gate 1 referred me to) does not give refunds...only credits. Gate 1 also told me that Fiji Air charged us $600.00 for canceling the flight. When I spoke to Fiji Air, I was told that they do not penalize for cancellations that the $600.00 cancellation fee for the flight was actually charged by Gate 1. So at the end of it all - our deposit has been eaten up by Gate 1 penalties and they would not do anything about the airline credit. We will need to book another flight on Fiji Air by 6/30/22 or we will lose the airline credit. So about $2400.00 down the tubes to Gate 1 with nothing but a big headache to show for it. We are repeat customers of Gate 1 and really did not have any bad things to say about it. I would warn anyone looking at Gate 1 for travel plans to serious rethink and choose other companies. You may want to take a look at Smart Tours. About the same travel options but more customer friendly.

On 31 December booked a tour. Booking stated 6 nights hotel accomodation on request. Sent online form asking for confirmation. After the holidays, on 6 December received an email it would take 3-4 days to confirm. No further communication from gate1. Hotels still on request one day before final payment due. Have filled in on line form with no response. Have sent email to gate1 executives with no response Have sent request to "amend booking" asking for accomodation to be confirmed with no response. Assume it would be idiotic to pay final balance without knowing we have hotel rooms on the tour.

I've happily traveled with Gate 1 many times in the past. NO MORE. I booked a March trip to Japan advertised as "cancel for any reason." To be extra safe, I added $800+ extra to purchase "cancel for any reason" travel insurance through Gate 1. Today, January 3, Japan is not allowing foreign visitors in. I worry that Covid will soon hit there and likely peak about the time we're scheduled to be there. Gate 1's advertisement of "cancel for any reason" is deceptive and appears to have fraudulent intent. They give NO REFUNDS of either deposit or total trip and insurance payments, with or without rational cause; just a credit toward future travel taken with them in the next two years. Traveler Beware of ever paying money to Gate1. You will never get it back no matter what was implied by advertised "Cancel for any reason."

A made a reservation in May 2021 to travel to Italy at the beginning of 2022. With the Covid situation in the US and in Italy, i tried to postpone my trip. They will not make any change. I would have to loose 90% of the land portion of my trip, and over $300 per airline ticket. The world is in a crisis with Covid, and Gate1 is only looking to get their most money from you. What a shame. Never will use them again