Gate 1 TravelReviews of gate1travel.com

We booked a trip to Dubai for October through Gateway 1 Travel. Due to the escalating unrest in the region, we no longer feel comfortable traveling there. Safety should always come first, yet Gateway 1 Travel has refused to allow us to cancel our trip for a refund. We have asked for a travel credit, however, a credit is only valid if all travelers from the original booking travel together on a future trip. This policy is completely unreasonable and makes the credit far less useful. To make matters worse, some members of our party purchased travel insurance, only to learn that concerns about traveling to a region experiencing armed conflict or significant unrest are not covered. That defeats much of the purpose of purchasing the insurance in the first place. We are extremely disappointed by Gateway 1 Travel's lack of flexibility and compassion. When travelers have legitimate safety concerns, companies should work with their customers rather than hide behind rigid policies. Based on this experience, I would think twice before booking with Gateway 1 Travel again.

I have had a very good experience a few years ago on a Rhine River cruise with Gate 1. I wanted to do a tour of Portugal and Spain and left a deposit for a trip. In May of 2025 I was diagnosed with bile duct cancer and had to cancel my plans for the August 2025 trip. I underwent 5 hospitalizations and 5 surgeries. The last was April 7 2026. I am currently undergoing radiation and chemotherapy and unfortunately will not be able to go on the rescheduled trip in August. I called and asked if perhaps I could postpone again or maybe apply the deposit to another trip within the US. The representative I spoke with said he couldn’t do that. I told him I would send proof of my illness and my doctors advice not to leave the country. I asked for the corporate office address and he put me on hold for about 10 minutes. He got back on and told me he couldn’t help me and would have to charge $100 to cancel the trip and move me to another destination. I reminded Louie that I asked for the address of the corporate office and he said I could find it online. Not very helpful to a person who is battling cancer.

My mom went on one of their tours and caught an infectious disease while on the tour. She died before she could board her flight home. Gate 1 Travel provided zero assistance to her as far as I know. When I asked them for details of what happened, they told me that they would not provide me any details without a subpoena.

It’s disrespectful that they conduct tourist tours during the Palm Sunday Mass at the Cathedral of Buenos Aires. The church is open for a wide range of hours, so there is no reason to schedule tours right in the middle of a religious service, with people talking and disrupting the atmosphere. As a company, this shows a clear lack of respect not only for the space but for the people attending the mass. Religious services deserve basic consideration and silence, and choosing to prioritize tours over that reflects poorly on how they treat others. —— Es una falta de respeto que realicen recorridos turísticos durante la Misa de Ramos en la Catedral de Buenos Aires. La iglesia está abierta durante un rango amplio de horarios, por lo que no hay razón para programar visitas justo en medio de una celebración religiosa, con personas hablando y generando interrupciones. Como empresa, esto demuestra una clara falta de respeto no solo por el lugar, sino también por las personas que están asistiendo a la misa. Las celebraciones religiosas merecen un mínimo de consideración y silencio, y priorizar los recorridos por encima de eso habla muy mal de cómo tratan a los demás.

They did they touristy tour during the Palm Sunday service… super disrespectful and shows lack of awareness and disregard for the significance of the celebration I would not recommend a company that demonstrates such poor judgment and lack of cultural and religious sensitivity.

I took a Gate 1 Travel small-group Discovery Tour of the Philippines in February 2026, advertised as secular. The tour manager conducted daily morning prayer sessions on the bus and never called me by my correct name during the 10-day tour. Furthermore, the tour presented Philippine history in a highly selective way. The Philippine–American War and the Philippines’ subsequent experience as America’s first major overseas colony were never addressed, and guides were unwilling to engage the topic even in private conversation. I sent a chain of three formal complaint letters, escalating through multiple levels of customer service, yet it took over a month for them to acknowledge that prayer sessions led by a Gate 1 tour manager were inappropriate. Even then, the Vice President of Customer Service did not take personal responsibility or address the broader implications for tour management. These serious professional and ethical deficiencies make this tour not recommended for travelers seeking respectful, secular experiences. Update - Thank you Gate 1 for your Trustpilot reply. This is not a matter of expectations but of the deficiencies in both the tour managment and the handling of my complaint, which I have already outlined in detail. I do not wish to engage further. My issues relate not only to the tour itself but to broader shortcomings in how your organization handles tourism management and customer concerns. These include the tour manager’s conduct during the trip, the framing of my complaint as a matter of personal sensitivity, the loss of my detailed follow-up, and the lack of any response from senior customer service leadership. Taken together, these issues raise serious ethical questions about your company’s accountability, transparency, and commitment to treating guests with fairness and respect. For that reason, I will not be pursuing this further and consider the matter closed. This experience, echoed by many reviews on Trustpilot, suggests that Gate 1 Travel reframes problems as expectation gaps rather than resolving them.

On our 1/23/2026 trip to India with Gate1 I severely injured my foot, under following circumstances: 1. On day 4 of the “16 Day Classic India with Ranthambore”, Gate1 brought us to the Akshardham Temple. 2. When we left a bus to go to the temple, a heavy rain started. We travel a lot, and in inclement weather like that, travel companies would cancel excursions to protect their customers. Here, wet we continued, unaware what we are stepping into. 3. We had to remove shoes and socks before getting inside the temple, 4. Marble/stone walkways and stairs leading to the temple were very slippery. On a way we managed to navigate with assistance of handrails. 5. On the way out, a local man who was pushing a water away from those walkways and stairs, prevented us from getting to the handrails, despite our protests. 6. Gate1 tour guide, has already left the temple, and was quite a distance away from a large part of his group still there. Hence, we could not ask him to intervene about that handrails access, or to assist members of his group of elderly people to get down safely. 7. I have fallen and severely injured my foot. My recovery will take months, severely impeding my other medical treatment I am undergoing. 8. What assistance I got from Gate1 you may wonder: a) No ambulance, despite me repeatedly demanding the Gate1 tour guide summon one. He was telling me “it’s on its way”, but apparently it was not true. b) No police to take an accident report. c) Man at the temple, with dirty hands and dirty bandages he pulled from a dirty tool box passing as an "emergency assistance" box, applied those “bandages” to my open (a bone sticking out of my foot), bleeding wound d) Abandoned by Gate1 tour guide, bleeding, soaking wet and shivering, outside in the rain, I was waiting for help, wondering why we were even brought there e) After over two hours or so, I was taken to the hospital in a unsanitary car, as that ambulance I was demanding Gate1 has never summoned, scared that I could get an infection that could end my life.

Inexperienced and unprofessional staffs. Owner and management team, please provide proper training to your employees. Your employees represent your company, too.