Gate 1 TravelReviews of gate1travel.com

I'm really not sure about this company. I have a trip to Jordan booked for September 2022, and have experienced nothing but problems so far. I made my initial reservation/deposit in April of 2021, but as I get closer to the actual departure date, warnings are appearing. Airfare was included: Gate 1 sent me many,many emails asking me to select flight arrangements, but....offered no flights. After finally getting in touch w/ customer service, flight options appeared on my reservation. The instructions re confirming acceptance stated that I either reply to the email or call them. I replied to the email with 'flights accepted'. I then made arrangements to get from my locale to their departure city, and back again. 4 hotels, 2 cross-country (US) flights. Only to receive a Gate 1 email stating that since I had not accepted offered flight arrangements, they were reducing my reservation to 'land-only'. I promptly got an updated invoice. Contacted their Customer Service, somewhat irate, and asked why they had canceled my air arrangements? Long story short, no satisfactory explanation. Cost to me? Several hundred dollars and many hours. But wait! Eager naive soul that I am....I actually tried to make my final payment tonight. $4,333. Their website is so funky it wouldn't process it. I really want to go on this trip. But....I think I should heed the warning signs.

UPDATE: I had a manager reach out to resolve the issue. They said they would cancel the trip and issue a full refund. I check the mail and it's only HALF the amount. Where is my money?! Just when I thought about giving them another chance this is a sign to not to. I won't stop until I get my FULL refund. Do better Gate 1. I am extremely disappointed with Gate 1 travel. This is my first and last time booking with this company. I bought a Groupon that included flight and stay for Cartagena from Gate 1. At the time of booking there were so many additional fees that they were trying to up sale me on. Eventually I was able to get exactly what I paid for. However, today I get an email from JetBlue saying my flight has been canceled. They instructed me to reach out to Gate 1 travel. So I reached out to Gate 1 and they told me my only options were a credit towards another trip or to pay $500 PER PERSON to be switched to another flight!!! What?! This is an issue completely out of my control. As a company why do you feel this is acceptable and the only options? Why am I being penalized? I’m not getting my money back and possibly won’t be able to make this trip. I can not believe this is happening and Gate 1 is so lax about a solution. I am absolutely livid and so disappointed in how this “company” decides to handle their business and they have zero concern for the consumer once they have their money.

This is my first and probably last trip on Gate 1 and I haven't even left yet! Horrible, Horrible, Horrible customer service! Email questions from April haven't been responded to yet! When you call, it can take hours to get through! People you talk to can't resolve even simple issues. Call backs in a week???

We recently travelled back from Antalya, where we had luggage booked for both the inbound and outbound confirmed by Gate1. Freebird refused to allow our luggage as their system did not show the booked luggage. We requested Gate 1 assistance via their contact page, where our request was automatically closed as Freebird is a budget airline with whom they refuse to negotiate.

Cannot get any help with reservation 2074195. It's an easy fix but no one will step up and change my flight reservation. Instead they want me to have a 20 hour travel day when others in my group have a direct 10 hr flight. It's ridiculous how callous and indifferent this company is. Worst customer service in HISTORY. Travelers beware.

Horrible travel company. Booked a trip with cancel for any reason insurance. Attempted to cancel 4 mos in advance due to health reasons and took 20 hrs on the phone, completing a application thru an entirely different company, and receiving only 50% of my paid funds. Have attempted to contact customer service by phone and email over 20 times and never received a call back. NEVER AGAIN. There are much better options available

Now Gate 1 responds to my poor review with we are giving you a refund, (the credit toward future travel ) is for $3400 I paid 5700 . What a rip off , and I STILL can’t get anyone on the telephone.

Gate 1 Travel. Leaving passengers stranded in Lisbon Portugal with no transfer back to airport that our booking person Lori Johansson didn't include when already on our reservation request...so now we are left you figure it out. GATE 1 TRAVEL GROUP @Gate 1 Travel doesn't offer any thing or her than a hollow apology. The below hollow apology is too little too late. If you REALLY were sorry you would simply fix it!