Gate 1 TravelReviews of gate1travel.com

Very dissatisfied with Gate 1 decision to not issue a credit for a booking we had to cancel due to health issue. $2500 gone, no discussion just gone. I would expect better! Update! Gate one rep reached out to me and offered me a travel credit with one year to use it! Thank you for making this right!

I have taken 4 Gate 1 tours in the past - Turkey, India/Nepal, Morocco and Greece. I recently tried to book a walking tour in the Amalfi Coast and Sicily with a friend. Neither of us have been covid vaccinated. After booking the entire trip I asked about covid testing and learned no one can travel with Gate 1 who is not fully vaccinated, including boosters,regardless of the destination, despite most countries, including Italy, who do not require the vaccine or testing. That's absurd, especially since the CDC recently stated the vaccine does not protect you against the infection, which so many people can attest to. Gate 1 needs to practice the policies of the country where their customers are traveling to. In the meantime, I'll be booking with Exoticca since I had a great experience with this company last September when I traveled to Peru with another unvaccinated friend. Gate 1 needs to update their covid policies or they will continue to lose business

Gate 1 had worse customer service team I ever experienced!! Hired incompetent people, rude, can not do their job, and can not reach manager after numerous emails and phone calls. Threatening me to pay additional charges after I paid all balance before the due day due to "airline schedule change", otherwise will cancel my trip. I booked whole package, airline changed schedule after confirmation is not my problem, but gate 1 service people told me "schedule change, you have to pay the difference". The worst part is: can not reach people in charge, all answers were "we left massage for manager to call back". I was carrying my phone 24/7 , no manager called back instead another incompetent person called back threatening me to cancer my trip!! Update: Thanks for gate 1's reply. A manager called back ( 9 days later after several requests) and removed the additional charge post in my account after I paid all balance. It was a very stressful experience! I do agree gate 1 has great service with tours and tour managers, that's why I booked 5 trips in one year, but not customer service.

We booked our travel for Alaska last year, when I booked the trip the agent I booked it with did not say a word that you have to be vaccinated to go. If they had we would not have booked it at all. We postponed our trip because of all the crap with masks and vaccination's hoping that it would change, but still need to be vaccinated to go with their company. When yet proven the vaccine is not working since even fully vaccinated people are still getting sick. This is still a free country we live in and it should not be mandatory that we need to get vaccinated. When I call and talked to them about it they were the most rude people ever. We should be able to get our deposit back since it was their agent that did not tell the truth about things, but yet we are being penalized for wanting to cancel out trip. I would not at all recommend traveling with this company.

Gate 1 is the absolute and literal worst. I had to cancel my trip because JetBlue cancelled our flight and at first the ONLY resolutions were to pay $500 per person for a new flight or to receive credit. Neither of those options worked for me. After countless calls and complaints Gate 1 FINALLY got a "manager" to reach out to me. After explaining reasoning behind the $500 per person, I just told her I wanted a refund which she granted and said the check would be sent out. Fast forward two weeks later I receive a check and it's HALF the amount I paid. What type of scam operation is Gate 1 running here? The communication is beyond awful and it takes having to reach out to third party platforms like this in order to get a real solution. Once they have your money they want nothing to do with you. Any thought I had about giving them another chance has completely gone out the window. Please rethink before booking anything with them!! Stop the antics Gate 1 and give me MY money back!!

Unfortunately, developed medical condition a few weeks prior to tour with friends. Still waiting for Vicki an alleged customer relations person to respond to my calls and emails about the refund. Guess processing insurance claims for those who are unable to travel is not something they pay attention to. Taints their credibility.

Worst customer service. I had booked a trip to Greece. I called them about my plane itinerary. No answer after being on hold for hours together. I emailed them, but no response whatsoever. I will never ever book anything with these people. Stay away from 'GATE1 TRAVEL". I 100% agree with majority negative reviews on this website. Please do yourself a favor and save yourself from tremendous future headache by not using this lousy travel company.

In reference to my previous review regarding the grand theft that happened under their watch because of their failure to keep our property safe, they have further failed to completely own responsibility to this incident. I have been following up with the Rapid city police regarding the crime and the individual responsible has been apprehended and some of the properties recovered but I have not heard if Gate1travel is filing a complaint to make this individual pay for his crime. Totally unacceptable.