Gate 1 TravelReviews of gate1travel.com

I have experienced the worst and rudest customer service by Holly. I inquired about possible flight options for booking with my tour and after less than 1 min she started yelling at me when I dared asked about a different airline. Contrary to the options on their website, she kept raising her voice at me that there are no others but United, and that Gate1 is not a flight booking agency. I could not say a word because after her tirade she hung up on me...

I booked the trip from Chicago to UK with Gate 1 travel on 5/12/22 as a reward for my graduation. I paid $3859.25 for the whole package including airline ticket (Chicago to London), hotels and other additional activities. Since then, I received several emails from Gate 1 informing me everything was confirmed. In early June (less than 1 month before departure), I logged onto Gate 1 site to check all the items included in the itinerary, and I found a credit of $1300 posted on my account. I called customer service and was told “everything’s alright, just some final details need to be finalized, then you are good to go.” Several days later, the $1300 credit was still there and Gate 1 kept sending me pre departure documentations in the meantime. Absolutely nothing suggested that things went wrong with my trip. However, I still decided to call the customer service to double check. This time was a different representative, who informed me that, hotels and everything else were confirmed and paid. However, they DID NOT BOOK MY AIR TICKET from Chicago to London. That’s where the $1300 credit was from!!! They suggested me to either buy a ticket myself, or just cancel the trip. At that time, it was only 2 weeks from the departure, the international flight ticket was over 5000 dollars. Apparently I could not afford that. They then told me the only option I had was to cancel the trip and get 10% of refund (which is only $255.92) because the cancellation occurred within 1 month from the departure. So I requested a full refund, which they rejected. From the time I booked the trip till the moment I had to cancel my trip, no one ever called me informing me that they did not book the ticket. Even when I called them to specially inquire that $1300 credit, they told me everything looked fine. If they had told me that over 1 month prior to the departure, I can get more refund. THIS IS TOTALLY GATE 1’s fault but they refused to refund the remaining $2303.33. They took that money from me and I was not able to go anywhere for my graduation trip. I have phone recording with their customer service, which was horrible. They kept telling me the manager/supervisor would call me back, but they never did. Gate 1 is totally horrible! Totally unorganized!! Totally irresponsible for their customers. This was the worst experience ever!!!

Their advertisement says full refund but we paid in full 2 months ago and they dropped the ball didn’t buy the airline tickets, now they want us to pay double to have same itinerary. Waiting for a manager to call hoping he/she won’t be as rude as the last person I talked to. She said Can only refund 50% but they haven’t paid for airline or hotel????

Gate1 Travel canceled our trip. We planned for months, spending on getting visas, and taking personal time off work, Gate1 took our money and pulled the plug! It became greedy and put profits before people. No one in the company is ready to talk to us, they do not have a corporate office but a handful of scattered agents.

I highly suggest that before booking a trip with this company, think again! I was fully aware that traveling with covid would be a risk; however, did not expect the unprofessional negligence that occurred. Unfortunately, I returned from my trip with a bad case of covid which has caused my health to decline and have been unable to work. The tour guide inquired on a few occasions as to "why I was wearing a mask because covid is no longer a threat!" Other people on the tour also came down with the virus; however, it was brought to my attention from another person in the group, a health professional, that the tour guide was sick. I immediately sent him an email to inform him I was sick as I felt it my responsibility. He never had the courtesy to inquire how I was doing, which to me speaks volumes. I reported this to the company who took no responsibility and twisted my words regarding the situation and offered no retribution. Not believing a customer is not acceptable! The over all experience was dreadful from the moment I paid for the trip as I couldn't sign into their website, waited several days each time I needed assistance for a call back and when I got to the airport for my trip, it took a few hours to sort out my reservation and government documents as my information had not been properly transferred.

We've been on several Gate One tours, but after this fiasco with flights and hotel stays in Equador we will not be using them again. Flight got permanently canceled on the return making us lose a whole day of the contracted 4 night trip. Gate One did zero.... nothing.... to resolve the issue. They were kind enough to offer another flight at an additional $3600. Sorry the company is hurting that bad were they can't fix the problem. We wl not be using Gate One again and I suggest you save yourself the headache.

This company is an absolute joke to deal with. My mother and brother had a reservation for a trip to Africa and spent over $8,000 for the trip. About 3 weeks before, my 88 year-old mother. who I was going with had to have open-heart surgery and is taking time to heal. We called 16 days before the trip to change the name to mine (the bother/other son), since all they would do is offer us a 10% credit, this guy Jose seemed genuinely concerned and said that as long as we make the change by the end of the following dat, we could change the name for $50 fee. Well, today we called, my brother spoke to that same agent the told him about the name change policy that he had made a mistake and could not and would NOT change the name. He wouldn't let us speak to a supervisor (because clearly, he was new and didn't want to get in trouble) and he had to intention of lifting a finger of doing ANYTHING to help us. We called back and calmly spoke to another guy; who also had no intention of helping us and hung up in our face. A THIS COMPANY IS DISHONEST and it shouldn't be a surprise that we will never even consider or recommend anyone use.

I bought a 9 day Central Europe tour with Gate 1 travel last month. They sold me plane tickets via Amsterdam to Budapest despite my warning to them that Amsterdam airport is on strike. But they assured me that the strike is over. I pre-paid Gate 1 travel for Budapest airport pick up and transfer to the hotel. My traveling companion pre-paid his share too. Our connecting flight from Amsterdam to Budapest was canceled. My traveling friend got routed via Finn Air to Helsinki to Budapest, while I was booked to the last flight of the day via KLM from Amsterdam to Budapest. I immediately informed Gate 1 emergency phone twice to make sure that my friend and I were both picked up at Budapest airport in separate times. I was assured 2 times in 2 separate emergency phone calls of both pick ups for my traveling companion and myself. Guess what? Gate 1 picked up my friend at Budapest airport and brought him to the hotel. While Gate 1 forgot to pick me up at the airport at 11:30 PM. I fell in line that night for taxi in heavy rain but there were NO available taxi at that hour of the night in heavy rain. While being soaked in rain, I called Gate 1 travel to ask for the airport pick up. The Gate 1 agent on the phone ( phone call was routed to India) showed no sympathy at all and told me their local vendor office is closed and he could not do anything and I have to wait till the sunrise for taxi. Luckily, after one and a half hour, I was able to beg a couple whom I befriended on the plane for their private car pick up to bring me to my hotel for 25 euros. When I file a complain to Gate 1 travel after the tour is over, I was told by customer relation officer Nikki Hardon that the tour director had already reimbursed me the 25 euro for my hitch ride with strangers from Budapest airport to the hotel, and they can only give me $25 credit because they will give the other $25 credit to my unrelated travel companion who has no issues with Gate 1 airport pick up. This is very unfair. Why do they have to split my due credit between me and my unrelated traveling companion who has no airport pick up issue? Gate 1 emergency phone agents and their customer relation officer don’t pay attention to details. They made a big mess in my travel not only once but twice during this trip. They made mistakes after mistakes. They are so insensitive. Since Gate 1 became a big company, they have lost their personal touch to clients. Customer relations Nikki Handros in her email to me also mentioned since I was re-imbursed with the 25 euros already by the tour director for my hitch ride to the hotel, there will be NO further credit to be issued to me. They forgot the stress they have caused me and the amount of charges my cell phone company charged me for calling long distance phone calls to Gate 1 emergency phone several times to arrange the airport pick ups and to discuss with them to send a airport pick up that night because there were no available taxi that night at the airport. Beware NOT to choose Gate 1 travel for your next trip. Gate 1 has performed very poorly with time. They cannot catch up with their increasing number of clients. They make mistakes after mistakes! BEWARE!