Gate 1 TravelReviews of gate1travel.com

Booked Christmas market trip for early Dec. Bought ‘Travel Protection’ that Gate 1 promotes. My travel partner needed a heart operation. Had to cancel trip. We’ve waited two months after providing info requested with letter from surgeon. Today they say coverage denied because she had defib prior. Of course the Protection was stated as covering pre-existing conditions!!!!!! Total rip-off. Deceptive scam artists. VERY disgusted!!!

Good luck trying to get someone to answer the phone. Have spent seven hours today on hold. If I don’t make a change today I loose my deposit. Also when booking I was not told that airfare could increase if not paid in full at time of booking. Got a call that flight went up over $4k. Ridiculous !!! Also they do not honor referral credit like they say. I’ve referred three people now. Won’t be doing that anymore!

On an upcoming trip to Budapest and Prague, I received a notification from Delta that my reservation had changed. Mysteriously our return leg from Prague to Paris had disappeared. Delta would not speak to me since I had booked through Gate1. Gate1 offered an option that would raise my package price by 25%! Their response, read the terms of travel. They never booked the flights. Here’s my question, if the flight price had gone down would they refund me the decrease? Silly question, of course not. Heads I win tails you lose. After a lengthy discussion, I paid an extra $100 to rebook. Agent was patronizing and talking down to me. I have booked 3 trips through them in the past, this is the last one. Unfair and deceptive trade practices.

I completely paid for my trip and received a confirmation number. The next week, Gate 1 informed me that I owed over $1200 more for my trip. Obviously, Gate 1 does not honor their obligations. I have traveled with them in the past but will SERIOUSLY think twice or thrice before I book another trip with them.

Trip to India departing in less than four weeks. Received notification of changed flight. I booked a specific nonstop flight departing from a different city than where I live for the convenience of a nonstop flight. Since a nonstop flight was no longer available, requested a change of departure city from where I live. Of course that requires an additional payment. So when Gate 1 make an unrequested change: too bad so sad. When I request a change: too bad pay more. I paid for a nonstop flight that I am not receiving. You would think that Gate 1 and the airlines would do anything possible to accommodate the customer without additional charges. Lesson learned: Do not book flights thru Gate 1. This is the second trip where Gate 1 tried to levy additional charges for changes made by the airlines. Not customer friendly.

I actually planned to come here and give a 4-5 star review. Went to Italy/Paris with Gate 1 a few years back and loved it. However I’m going back to rebook I see they are requiring vaccination when countries and other companies are not. That’s ridiculous discrimination. I’ll take all my future travel elsewhere.

Did an Iceland trip. They never sent me vouchers for any of it. I Paid for a airport to hotel transfer and they were not there because my name never got out through, although I had already paid. Had to pay someone to get to my hotel. Then I did not have the blue lagoon voucher I paid for. When I called gate1 they transferred me to the local tour guides and they just said we have no information on you, gate 1 is the one with your money. It was a miserable and long experience that bled too much into my vacation.

GATE1 customer service is TERRIBLE. Everyone should be aware that if you buy travel insurance on Gate1 site, they do not charge you for the coverage immediately, but place it as a charge on your final bill. So, for a while you are NOT insured, and if something goes wrong before your final charge, you lose your money.