Gate 1 TravelReviews of gate1travel.com

This service is entirely unacceptable. I noticed that my name has an error and have been going back and forth calling every single day to speak with someone in regards to correcting this egregious mistake. Each day i speak with a new person and they inform me that they have corrected the issue and that it takes about 24 hours for the change to be reflected. Each 24 hours that pass, there is no change. It is exhausting having to jump through hoops for a simple mistake that 1- should never have happened and 2 should have been corrected after the initial phone conversation. Yesterday, was the 5th time i spoke with someone, Clinton Foley, at which point i required that i receive a confirmation email proving that amendments were being processed. Today was the last time i spoke with someone and again the name is an error. My trip is 2 weeks away and instead of preparing and getting excited for this experience i am left with a sour taste in my mouth and dont even want to continue my business further with gate 1 if simple issues like this cannot be resolved with me calling DAILY. Escalate this to the highest personnel and fix this mistake immediately.

My wife and I have been traveling with gate 1 for 10 years now. Ever since COVID, the costumer service has gone down the drain. On our most recent trip to yellow stone, with 2 other couples, we found out just a couple days before our trip that gate 1 only booked 2 room for 3 couples, instead of 3. We called costumer service to fix their error and with so much attitude, they made us pay double for the extra room. I do not know how it is logical for 3 couples to book 2 rooms. Be very careful and double check your flights, room, meals etc when booking with gate 1

I have been traveling with Gate 1/Discovery Tours since 2013 and have taken numerous trips with this company. Their customer service has always been very good. However, recently, they canceled a tour due to insufficient travelers. My airfare was already purchased. I found another trip leaving within the parameters of my airfare. G1 was willing to pay for a change fee. However, I called the company and also had my travel agent call to see if they would pay for the prenight since I would arrive early, instead of the change fee. We were told no. Asked to speak to a supervisor and still waiting for a call back. G1’s customer service has gone downhill. They would rather lose a good customer than pay around $200 for the hotel (which is what the change fee would cost). I will never book a tour with them again. UPDATE- My travel agent heard back from G1 and they are making the issue right. Don’t know why a supervisor couldn’t come to the phone to begin with and this situation would have been resolved immediately.

I wish I could give Gate 1 no stars. I canceled a trip, which I had insurance for. Now Gate 1 is saying I have an airline credit which Singapore airlines knows nothing about. Gate 1 is saying I can o my use it with them but can’t use it for the land portion . Well I booked a whole package with them $ they are staying my left over funds can’t be used for anything else and they won’t refund it. That sound ridiculous!! This company is TERRIBLE! I canceled way in advance and had insurance. They already took money for the cancellation fee, which I understand your policy is your policy but why are you scamming people. Why not let me rebook the trip? This doesn’t make since. BEWARE‼️ Looks like Gate 1 responded to my complain like they have in the past ONLY they never reach out. They only reply to make it seem like they will help. Today is 8/12 and this is the 3rd time they said they will Make this right and haven’t. Read the other review GATE 1 doesn’t care about their customers. I only wish I would have read the reviews first because loosing 2,300 is not okay especially when you cancel 3 months in advance and purchased insurance. I will file a claim with the BBB so this won’t happen to anyone else.

My wife and I have been very blessed to have traveled to many different places around the world and we have used several different travel companies ( OAT Viking Tauck etc) Whenever we have had to change plans we have always been able to get our deposits either refunded or credited for future travel. Gate1 is the first company that wouldn’t even give us credit for the 1000 dollar deposit ( unless we took the same trip in a short time frame ) or refund. This was our first experience with Gate1 and certainly our last

Went on a tour of Yelliwstone. We were given very little time at each stop. Spent most of the day on the bus. The driver was not allowed to stop on the road if we saw an animal, which I totally understand, however there was a huge bison lying down in near the parking lot after we boarded the bus and he refused to give us two minutes so we could get a nice picture from the bus window. I was so disappointed. The tour driver said we were behind schedule. What difference would two more minutes have made and we could have had an excellent picture.

Absolutely awful. Never ever book with these people. Everyone is so unbelievably rude, we found out days before we did not have everything needed, they tried to to say opening an email counted as a signature, in what world does that count? They won’t even refund us 100%. Just terrible. Save your money and go elsewhere.

Gate 1 Travel deceptive airline credit is a claw back In March of 2023, we signed on for a trip to Ecuador with Gate1 Travel but cancelled after earthquake 2 days before we were to depart. We had both Gate 1 travel insurance and Arch Right Insurance. We were told that neither insurance covered our situation. We spent over $4,000.00 for this trip. After many emails to Gate1 Travel, pleading our case, Gate1 Travel offered as a goodwill gesture, to provide airline credit of $972 with American Airlines and a travel credit of about $1300.00. In June 2023 I called to reschedule the trip to Ecuador, using the airline and travel credits. I was told by the agent that I could use the airline credit, BUT I had to pay a SURCHARGE of $376. For what, I asked. Well, he said, you are getting a direct flight so you have to pay extra if the flight is nonstop. I was baffled. I never heard of such a thing. There is only 1 American Airline flight from MIA (Miami) to Quito each day and it is a direct flight and the price of the ticket should reflect the total cost without adding a surcharge. Has anyone out there ever heard of being charged a surcharge for a direct flight above and beyond what the ticket cost. The agent said he could not provide any information about the airline credit until, I committed to book a reservation for the trip and paid a NON-REFUNDABLE FEE of $600. The point of this was to lock me into a reservation in which I would lose $600 if the air faire credit turned out to be bogus, which it did. This is about as predatory as you can get. THEN the agent told me the cost of the ticket from MIA to Quito would be $1800.00, twice the original amount of the ticket. What appeared to be a credit suddenly turned into a debit before my eyes. A $972 ticket faire credit turned into a $1800 debit and a $376 surcharge to boot. While pretending to give me a credit, Gate1 clawed back the credit and required me to pay the actual faire that I originally paid. I then called to see if I could use the credit for domestic flights. NOPE. You can only use the credit for a scheduled tour with Gate1. I am betting that the faire will be double what is advertised on the airline website and I will end up owing Gate1 money for the ticket if I attempt to use it. Offer an air faire credit and construct barriers to prevent the customer from using it. I was incredulous at how fast it happened as the ticket agent, was talking a mile a minute, but I was in such disbelief, I went to American Airlines website, keyed in the air-faire on my computer while talking to him, and saw on my computer screen the actual price of the ticket on American Airlines listed at $432, per person round trip, not including tax from MIA to Quito. It was the exact same flight that the Gate1 Travel agent was booking me on from MIA to Quito, for $1800 + $376 surcharge, leaving and returning at the exact same time as the flight the agent was booking me on. Gate one did allow me to use the $1300 travel. Since we have not gone on the trip yet, scheduled for September. Based on other reviews I expect to have to cough up tips, fees for everybody I encounter on this trip. They lure you in with low prices and then nickel and dime you after you arrive at your destination. I am astonished at the used car lot sales tactics used by Gate1Travel. Sleazy, deceitful, manipulative. After this trip to Ecuador is finished, I will never do business with Gate1 Travel again. Has anyone out there had a similar experience with Gate1travel deceptive air faire credit? I am done with Gate1 travel. My business will be with Triple AAA from now on. The response from Gate1 Travel below states Gate1 Travel addressed this issue. That is untrue. I emailed a copy of what I posted here and never heard from them. The issue has not been addressed