Garfield Commercial Enterprises, Inc.Reviews of garfieldcoment.com

I ordered a hairdryer from Garfield. Salon Equipment, the company has merged with another company. And there’s no way to contact them other than driving out to the location. That’s what I did. I spoke with someone in the office and they assured me they would get back to me the next day that never happened. I gave it a week. I called back again. The gentleman answered the phone told me he’d call me back in a few minutes, that was a week ago at this point I just want A refund when you cannot contact the company and they’re not emailing or calling you back that’s not good. I feel like I have been robbed, no correspondence no response. Very disappointed. I used to shop at this company few years back. I don’t recommend ordering from them

Ordered my shampoo bowl replacement hoses and a week later was told they are discontinued. Paid $106-$108 each and then found the hoses on Amazon for $16!!!

I placed an order, my money was taken, my order was confirmed, and now I receive an email saying my order was canceled and was given no reason as to why.

The equipment does not work and we tried to work with the support staff, they have not been very attentive in resolving this. It was first reported on Dec 28th and still not resolved.

I purchased a Huntington 2 spa table and 3 months later the hydraulic cylinder broke I called customer service and was told a part would be sent out a week later it did not arrive. I called two days in a row and left messages but did not receive a return call .on the third day I did speak with someone who told me I needed to pay for the shipping of the part so I reluctantly did. I should not have to pay anything for an item that is still under warranty it should be sent at your expense or mine. I also had expenses to clean my carpet and I have to pay a person to install the new unit . The company Garfield purchase the table from should be paying the expenses due to the inferior product they constructed. The customer service though very polite was not at all good.

Absolutely awful. We bought a steamer that didn't work properly, but WE have to pay to have it packed and shipped and then got a replacement which broke after a few months, again paid for packing and shipping and the next replacement was the exact same one we had returned the first time. It's like you're victim of a scam. After months of having no steamer and paying for all these shipping costs to deal with their faulty product, we still have the same horrible steamer we had months again. AWFUL COMPANY. Do yourself a favor and buy your equipment from anywhere else...btw, I'm waiting to hear back from their head of vendor relations, but I doubt I will hear from anyone. And your response is total BS!!! And how do we get it back to the factory? We pay for shipping again! And how do you explain sending back to us the original broken steamer???? Is this a joke? It's better to cut our losses and just dispute the credit card charge because all we've had is hassles... what are you going to do? Repackage the one with the broken switch and then send that one to us again? What a joke!!!!! Why don't you have someone in charge call us and make it right??? John Keller or any higher up instead of just passing us off to people who no authority?

If I could give zero stars I would! Ordered a wall mounted hair steamer from this company, got it installed and found out that it doesn’t work. Unfortunately, they do not cover return shipping & returning this item would have cost me as much as I paid for it. Thats pretty outrageous! After discussing this with customer service, I was instructed to only send part of the unit back, which still cost me a lot of money, but I agreed. Now, after sending the unit back, and it was successfully delivered, I cannot get in contact with anyone from this company. Not through phone or email. I’m convinced this company is a complete scam! Total waste of money! Beware!!!

I bought a hood dryer in January 2022. I use it about once or twice a month. The fuse apparently is bad on switch( which they know about) they will fix it if you pay for shipping to them . That's about what dryer costs. They know there is a problem with it not turning on, but they sell it anyway. So frustrated with this. What a terrible way to do business. I'm a hard working salon owner, who would be out her dryer and have to pay to ship it. Never never order from them . Not reputable company. They just don't care about doing the right thing.