garenta.comReviews of garenta.com

We were given a car where air was leaking from the left front wheal, which was apparent from the dashboard. After driving 30min we returned to the office, they claimed that it was just a technical issue due to the high temperature. After 1 week driving, the tire was flat out in no where. No support at all from Garenta, we had to organise a replacement tire our selves, pay for it and when we returned the car they charged for a new tire claiming it was not the correct one. At return of car, the Garenta personel claimed that they had, had issues with the credit card provided at inception so they had to take a new foto. Within 48hours they had withdrawn max from the card. This company is based on fraud. Goes without saying I’ll never use it again.

I used them once, never again it took me and my wife about 1 hour and 30 minutes to complete everything because the girl in the office was useless and kept making mistakes at the end the system declined my credit card and wouldn’t except it She called a man who turned up later very relaxed not rushing at all he had a go and couldn’t get it working and asked me if I could find another credit card from a Turkish relative which was rather very embarrassing for me We had a delay flight , it had been very long day and my wife was suffering but they didn’t seem care At the end I asked my sister for her credit card so we can finish this pain and to the our hotel The show me the car, it was battered !! Oldest one in the fleet They made me buy tyre insurance as well as some additional accident insurance extra and told me if I had any problems, just give us a call we come to you and replace the car Following next they i had a flat tyre outside my hotel (later tyre shop told me this looks like an old damage they probably pumped it up so you can get here) Phoned them up, they told me you get it fixed yourself and keep the receipt and we pay you back which was a lie because on the returning the car back i phoned them 2 hours before and reminded them about the receipt and the refund The guy who picked the car up told me he had no idea about hole thing and the office never told him anything and if I want my money back I must go to the office which was located 20 minutes away from the departures At the end I had to leave it and went in to the airport Didn’t get my money and wasn’t happy with service ( everything from start to finish)

I recently hired a car from Garenta, in Bodrum centre, GARENTA BODRUM, ÇARŞI OTO KİRALAMA GELİRLERİ. The price was reasonable, and having regularly hired cars in other countries, I've never had an issue, as I'm a safe and experienced driver. When I took the car, I took a full video of the bodywork of the car. On returning the vehicle, which was driven extremely carefully throughout the 3 days, the guy checked the car and found a scratch which was not visible, it was in fact under the bodywork, so it was interesting that he found it! It was a scam, and I argued that there is no way I caused that damage and how convenient that it wasn't visible and could only be found by bending down and looking under the car. He let me go in the end, and I hoped he would realise that I knew it was a scam and therefore he wouldn't proceed. A few days later I received an email in Turkish and 3500 TL was taken from my credit card. The guy knew exactly where the scratch was, as I suspect this is something that has been done before, but of course I could not prove it was not already there. I doubt I'd bother to hire a car again after this, and not sure I'd even bother returning to Türkiye, but wanted to warn others to be careful. I can't be bothered to fight it - I wouldn't win, but a very disappointing experience. I have shared this on 3 local Expat Facebook groups, to warn others. What these companies fail to realise is that ripping off customers may create short term gain, but getting bad reviews and no return business is very short sighted. If tourists come to a country, they don't want to be ripped off, we have many countries to choose from and Bodrum is reliant on tourism!

Vorsicht ich hab das Auto mit Volltank abgegeben die haben Nachhinein wieder Geld abgezogen ich hätte nicht voll getankt.

Terrible experience. They made us wait more than 5 hours before giving us our car because they were having issues with their payment system (despite the fact that we had already paid online and they only needed to charge the deposit - €50). In the end, we were advised to leave because it looked like the issue wouldn’t have been solved any time soon. Obviously, there was no compensation for the time we wasted because of them. The guys at the desk were really nice, yet still their manners couldn’t make up for the nightmare we had to go through. STAY AWAY.

26 Temmuz - 01 Ağustos 2023 tarihleri arasında kiralamış olduğum Fiat Egea aracı iade günü ettiğim sırasında Garenta Ümraniye Canpark Şubesinde bulunan personel tarafından benden haksızca 750 TL tutarında bir ücret kesildi sözde aracı temiz al/temiz ver ücretiymiş bende yoğun itiraz etmeme rağmen anlamak istemediler. Aslında böyle bir şey yok insanları kandırıyorlar kendi başlarına iş çıkarıp bence şirketleri haberdar olmadan usulsüzlük yapıyorlar belkide benim başıma geldi, müşteri hizmetleri'ne şikayet'te bulundum cevaplarını bekliyorum lütfen her kimse bu şube'den araç kiralamak isterse yazdığım şikayeti dikkat'te alsın. Teşekkürler

Noleggiata auto per 2 giorni. Alla restituzione non è stato rilevato nessun danno ma Al rientro in Italia ho ricevuto una notifica che l’intera caparra sarebbe stata trattenuta. Sconosciuti i motivi del trattenimento della caparra, ma soprattutto è praticamente impossibile mettersi in contatto con l’azienda