garenta.comReviews of garenta.com

Ich habe mein Geld 57,45 € nicht zurück bekommen Garenta ist eine Betrüger Firma!!!

Mitarbeiter supernett, Unternehmen wucherpreise bei Verlängerungsdauer

Reserve un coche con Garenta hace 2 meses, y ahora he tenido que cancelar esta reserva, y me han devuelto casi 200 euros menos. Sin existir cláusula de penalización

I rented a car for a trip in Istanbul with them through RentaCars.com, great deal!! When I picked it up the offered me a FULL insurance deal with which supposedly I was going to be covered for anything could happen even without getting a police report. When I returned my car, at time of the inspection they noticed something at the bottom of the front bumper and questioned me. I was very not aware of any problems with it and so I stated. The agent called the manager who greeted me looked at it and stated: no problem, you are covered anyway..... I was asked to signs a paper ("a receipt") in their Turkish language with no English translation and I was not given a copy but promised one on my email. Guess what?! I was charged $700 extra on my card, never got a receipt if not after digging and digging, and way too late to claim a well documented dispute with my card by the deadline. That's it, I lost $700, the gained $700, they probably repaired their car for free (whatever was wrong with it with it if anything at all!) with the full coverage insurance paid for by me. Very dishonest, very disappointed, never again!!

This company is a scammer. I hired 11 days of rent with a total of AUD1,100 (which makes sense since we compared to several others), but they asked to split the bill: AUD800 (via credit card) and another AUD300 (in cash, they put it in an envelope). They said it's normal to do that in Turkey (Surely a scam, but after 20 hours of flight, you didn't have enough energy to argue). Then, the invoice came out with only AUD800. Is that an extra 300 for their pocket? There was no issue with the car. We returned it safely. But then, when we left the country, they kept charging my credit card with things we didn't know what it was used for. We paid the deposit, tol, extra insurance. I emailed them, but no one replied. Such a sketchy scammer. NEVER EVER USE THIS COMPANY.

Unfortunately there is no option for 0 star. Terrible service. You don't get what you pay for. Scammers.

After waiting for more than one hour in the queue - problem with previous customer - we have been told that the 7 seat car we have bookes was not available because of "damages". The guy made fun of us and refused to give us two smaller car, because he would not have made enough money. He told us to put our 2 years old daughter on our lap. We came with our 5 kids and had to find another rental company.. Needless to say, this company is a scam.

Never ever rent from Garenta. I have been to Turkey twice, and both times I rented cars. I have rented from Garenta and Windycars. From that experience, I’m telling you that NEVER EVER RENT FROM GARENTA. Their cars are not well maintained and we had pay for Adblue from our pocket which was not reimbursed. They don't return your deposit and never send you a full invoice. When we contact them through the WhatsApp number they give us, they won’t reply to your messages or pick up the call. I tried contacting them by email, but I didn’t get a reply by email either. Windycars' service was much better when I rented out one of their cars in Cappadocia. I would never rent from GARENTA again. Such an irresponsible bunch of people running a greedy company.