Julian L.
The delivery was scheduled for 12/25
The delivery was scheduled for 12/25. Today, 12/21 the truck arrived without any prior notice.I was at home by chance. I had 15 minutes to remove the existing furniture without help. This is not how shipping works in the Western World.
Response from Garelli FurnitureDec 22, 2025
Hi Julian, Thank you for taking the time to share your experience. We sincerely apologize for the lack of prior notice regarding the delivery — that is not the level of service we aim to provide. Our white-glove deliveries are always meant to be scheduled in advance, and we understand how frustrating this must have been. We are already reviewing this internally with our delivery partner to ensure this does not happen again. We have reached out to you directly to see how we can make this right.