David Q.
No service after the sale
Most everything was great dealing with Tim and Chad—— until payment and shipping. My wife did wire transfer in divided payments with the second payment left being only $400 and asked for two days where’s their money? Really?! It was a $5600 order total and all paid even before the 10 day due date which was communicated via text and email to them. Then shipping was delayed 2-3 weeks because the “T1s didn’t have the roots”. When we received the order in two separate boxes 3 days apart, it was the Cherry Wines that were lacking roots and severely damaged in shipping. When we notified them about it complete with pictures we were told “sorry about your clones” and told to file a claim with USPS which was denied! We lost over 125 plants from shipping!!! No replacements or resolution other than filing claim. And still waiting for the 30-minute consultation promised after purchase. Maybe our experience is an isolated one.... we have about 425 growing ok. Heard other companies send replacements. No service after the sale.
Response from Garden Om Hemp Co.Jul 20, 2019
Hey David - sorry to hear about your experience like this, as discussed with you the last time we communicated - We upgraded your shipping with the insurance for free - The USPS confirmed that the package is insured - All you need to do is to process an insurance claim as discussed to reimburse for the damaged clones Unfortunately USPS is the only shipping option available for this year, next year will be a different story hopefully.