Garage Door NationReviews of garagedoornation.com

I purchased a garage door tension spring from Garage Door Nation for $90, only to discover it was a low-cycle spring (short lifespan, low quality). The professional technician I hired refused to install it, saying he wouldn’t use such a spring and wouldn’t even take it for free because he would just throw it away. For comparison, the technician sourced a high-cycle spring of much better quality for about $60 — meaning Garage Door Nation charged me more for an inferior product. When I tried to return the spring, my request sat “under review” for nearly a month with no response. After I followed up, they quickly sent me a rejection notice with no explanation. This company sold me overpriced, poor-quality equipment and then refused to stand behind their product. I would strongly recommend avoiding Garage Door Nation, especially if you are not familiar with garage door parts — you’ll get better quality and service elsewhere.

Don't waist your time or money. They will run you around in circles doing different things to try and get your order. And then when she finally get everything right they'll just cancel it and refuse to ship you what you ordered. Avoid them!

BUYER BEWARE: TRAGIC LACK OF INTEGRITY WHEN THINGS GO WRONG - NO RETURNS AND THEY STUCK ME FOR $120 WITH THE WRONG SPRINGS I have a 7' two car garage with two different springs that work fine but time to change; a 24" & 30" long both 2" and 0.243 wire. GDN's online calculator claimed that two 35" long of .250 x 1.75" were equivalent at $120 to me. Arrived but when installed they were far too strong and now I need to buy the proper set. DO NOT BUY FROM A MANUFACTURER THAT DOES NOT STAND BEHIND THEIR PRODUCT

The items were delivered after I canceled the order before delivery and before anyone could possibly make the springs, I placed the order on Christmas Day and called at 10am the next morning. Call again to confirm cancel after receiving an email about the product being prepared for shipment, and the salesman confirmed the order was canceled. I received the now unneeded product and now no one will respond to emails or answer calls. Email Sent: 3 times to service department and voicemail for the service department goes to voicemail box is full. "On Christmas Day my garage door spring broke, what a day to have them break. I ordered via your online ordering system, which was great. On the following morning, I contacted a local repairman and he had the springs in stock and was able to replace them immediately. I called back 877-751-2929 at 10:10 am and spoke to someone in the sales department asking to cancel the order made on Christmas day and he asked me to call him back at 706-761-3161 and I did at 10:13 am. He stated no problem and would cancel the order and stated that he told his supervisor. At around 1:22 pm on 12/26, I received an email about GDN preparing the item to be shipped, so I called 706-761-3161 and notified him of the email, and he stated that it was just an automated email and that he assured me the order was canceled. Yesterday I received the two packages (Order #22447) from UPS and will return today to UPS as refused. I am just sending this note so the funds are returned. Thank you and have a good day. My cell number is (X) with any questions."

I think this company has gone under. They don't answer phone or email. I bought springs from them the red and black marks where wrong. Caused me a lot of time. Finally with the help of a local door repair mam he confirmed the spring where missed mark.

I wish I would have searched these reviews before ordering. I ordered from them because they were the only place that advertised converting from one spring to two, which is what I wanted to do. They had me send pictures and measurements. I even weighed the door. The kit came but the springs were not correct. They didn't even have the end cones on them! Who sends out garage door springs without the cones? Useless. Now, as with others have stated, they will not return my calls, emails or text messages. I ended up buying a single spring from elsewhere. So, I got a couple bearings and a couple cables along with two useless springs for $150. Plus, I had to spend another $75 on the single spring. I will not be recommending these guys to anyone.

Bought springs and entire package of supplies to install the springs and other parts . The springs were not the correct size to lift the door and now no one answers calls or emails . They have blocked my number! This is a real scam company! Stay away!!

Do not order! Wrong parts received, no return of phone calls or emails. Am working through credit card company to get my money back.