MikkelNoe
Misleading competition description, but responsive support
Customer service was quick and helpful when I had an issue with promo codes, so credit where it’s due. Unfortunately, my experience with their lap time competition was disappointing. The competition described the driver as a “rookie” driving a McLaren 720S GT3 EVO on the Nürburgring Nordschleife (Touristenfahrten). In sim racing — especially iRacing — “rookie” is generally understood as an inexperienced driver. The winning result was a 06:35.791 average lap time, which is extremely fast for that car and track combination. It was only after I contacted them directly that I learned the driver had prior real-world motorsport experience — information that was not communicated publicly in the competition description or rules. Having spent money on entries based on a reasonable interpretation of “rookie”, this made the competition feel misleading rather than fair. The draw method itself may be technically fair, but clear and transparent communication is crucial when participants are paying to take part.




