Alyson Joy Y.
Shocking experience
Shocking experience - 40 minutes late for pick up - supposed to be large 4x4 and it’s a standard 4x4 squashing eight adults in … seat belts in back row don’t work and driver says, just don’t use them - them I’ve had to ask the driver to NOT use his mobile phone while driving …. No water available - I’ll be amazed if this vehicle even makes it up and down the desert sand dunes. Have done desert safari in Dubai previous but used different company - you get what you pay for - STAY CLEAR
Response from GanzayOct 14, 2026
We sincerely apologize for your disappointing experience. Your concerns regarding the delayed pickup, vehicle comfort, seat belts, driver behavior, and water availability are extremely serious and do not reflect the service or safety standards we expect. We will urgently investigate these issues with our transport and operations team and take appropriate corrective action to prevent similar incidents in the future. Your safety and satisfaction are our top priorities. We truly regret the inconvenience and appreciate you bringing these concerns to our attention.