GannettReviews of gannett.com

Terrible experience whith subscription management, scummy policies, and poor customer service.

This media company's unbelievable. Speaking of jsonline.com DIGITAL news or Milwaukee Journal-Sentinel newspaper. Firstly, their unwillingness to adjust subscription prices. i.e. A current discounted $69 rate was honored instead of a $99.99, but for the 2026 year?! Makes no sense. In their policies, it says that they can make an exception. For whatever reason though they won't. I'm done with them. All of the news from them is so biasedly tilted anyways.

BUYER BEWARE!!! These guys are selling FAKE Nike Jordans. I paid $170.00 USD and they took 4 weeks to show up. First: No tag on the tongue like all Nike Jordans have. The only tag is actually stitched and the side of the inside of the shoe and the QR code scans to a pair of Nike Air Max. Second: the laces are no correct to model of shoe. Third: The Nike Swoosh is located too close to the actual sole of the shoe and NOT in the proper position on the upper. Forth: The box is just trash, its just a generic Nike box with a counterfeit label. I would love a refund but when the PayPal account charged me a second time for an international money transfer to china, my hopes disappeared. DO NOT PURCHASE ANY NAME BRANDS FROM THIS SITE.

Pure scum. There IS NO CANCEL METHOD ONLINE, IVE BEEN LOOKING(when I could still access the account, that is, which is now not even possible), though they claim there is yet go dead silent when asked where. I've been UNABLE to cancel for 3 months now (heading into the 4th), and despite filing charge backs these pos continue to bill rather than cancel an OBVIOUSLY unwanted "service". I have NO ACCESS to my sign-up phone or email so it looks like CANCELLING MY DEBIT CARD is the length I'll have to go to stop being raped by these swine. I've *TRIED* explaining the situation to their "customer service" via email but they flat out REFUSE to cooperate, opting instead to keep billing, knowing damn well that I've reached out MULTIPLE TIMES AT MULTIPLE LOCATIONS, TO CANCEL. ITS BEEN MADE EXCEEDINGLY CLEAR THAT I CANNOT ACCESS MY ACCOUNT, DO NOT USE IT, AND DON'T WANT IT, YET *STILL* THE CHARGES COME THROUGH. ALL THE WHILE THAT THEYRE BILLING/RAPING, I WAS SIMULTANEOUSLY RECEIVING NOTICE FROM THEM THAT THE PAYMENT METHOD IS DECLINED (BEFORE LOSING EMAIL ACCESS) EVEN THOUGH I CAN SEE THE FUNDS WERE ***SUCCESSFULLY DEDUCTED***. THIS HAS HAPPENED ON ***MULTIPLE UNWELCOME BILLING OCCASIONS***. APPARENTLY, REVOKING AUTHORIZATION MEANS ***NOTHING TO THESE DISGUSTING PIGS***. When emailing them screenshots of the charges, their LAME EXCUSE was "we don't have the manpower to view screenshots" and apparently that was supposed to be an acceptable resolution. 🙄 Unfortunately, I see that there's not enough people here standing up for themselves to warrant a reply from these sows so a fair and satisfactory resolution seems Highly Unlikely.

Gannett manages print subscriptions including for many local papers. I signed up to my local paper Athens Banner Herald with a promo offer. Despite disabling auto-renew it renewed anyway, and Gannett makes it very difficult to cancel. I have called several times without resolving due to wait times. I have left messages in comment/support section online and no one responds. while you can manage your subscription online but you cannot cancel -which of course is shady practice when combined with the level of difficulty to cancel.