Jane K.
Slow delivery and disappointing
When we order the air hockey table we were told it could be delivered by Christmas. We ordered the table the first part of December and we are now told the table will be arriving around January 9. We ordered the table for something new and different to do with family while here over the holidays. Family has all returned to their homes by the tables get here. Why could you not be upfront about the delivery would be after the new years and not by Christmas.
Response from Game Room ShopJan 4, 2026
Hi Jane, Thank you for taking the time to share this. I understand why this was frustrating, especially given that the table was meant to be part of your family’s time together over the holidays. While we worked closely with Brunswick to try to meet a Christmas delivery, we should have been clearer upfront that this timing was not guaranteed during the holiday rush. That lack of clarity is on us, and I’m sorry for the disappointment it caused. We stayed in active contact with the manufacturer throughout December and pushed for the earliest possible shipment, which ultimately went out as soon as it was released. That said, we recognize that effort does not replace the experience you were expecting. We’re using this feedback to tighten how we communicate holiday delivery timelines so customers can make fully informed decisions before ordering. Jane, if you’re open to it, we’d still like to make this right where we can. Our team will reach out directly. Thank you for the feedback, it’s helping us improve how we set delivery expectations during peak seasons.