S F.
First and foremost
First and foremost, I would urge people to reconsider choosing Ryson Vacation Rentals. We had plans to stay in a St Tropez Beach condo for ten days and the cold, snow and ice left Texas with tremendous challenges. We sent several emails checking on the status the area and the condo we had rented and finally received a phone call 3 days before we were to arrive. The boiler for the complex had received damages and although the complex had hot water there could be issues getting hot water within our condo. When asked if we would prefer to cancel, we chose to do so, hot water is expected, not a option we would choose to do without. The pool and hot tub were not working, they weren’t considered top priority. Quite frustrating to have Ryson Vacation Rentals to snag their $350+ fee on a property that wasn’t used under circumstances out of our control. Yep, they just sucked that right up for doing NOTHING, condo did not need to be prepared for us nor cleaned and prepared for the next guests! Think twice before you choose to book with Ryson, you may not get your money’s wort!!
Response from Ryson Real Estate & Vacation RentalsJul 7, 2021
Thank you for your review, Michael. We would like to apologize for the experience you had with cancelling your stay with us. In the proceeding 12 months to your stay, Galveston island had been hit hard with multiple unprecedented events - Covid putting a halt on vacation rentals and our team being all hands on deck to handle the flood of calls regarding cancellations (hundreds of calls daily from upset guests), to the influx of vacationers choosing vacation rentals over hotels and creating not only a record-breaking season in 2020, a record-breaking hurricane season in which our team managed to protect every one of our homeowners' homes each time and then get all 200+ back up and available to rent, 2021 has already broken last years records of guest stays, and then the Texas Storm Uri in February of 2021, which hit the entire island hard in more ways than most can even begin to understand. Uri not only left almost every single one of our homes and properties without any electricity and heat for days, but being that properties here are rarely insulated too well, most had no running water and busted pipes by day one and this went on for weeks. Plumbing parts were sold out for hundreds of miles, some country-wide. Contractors and many others ventured into the plumbing industry, and they came from all over the country to our area to assist, and still, most of us were without running hot water for weeks to months, even in our own homes. Yet we came to work and stuck together. Sixty percent of Ryson's 250 houses needed plumbing work, and our team was again all hands on deck, including our typical plumbing and contractor vendors, plus we also took on many plumbers as contractors who we had never worked with in the past to turn things around as fast we possibly could. After saying all of this, Ryson has no say-so over what or how an HOA fixes their amenities, but understanding, many of us couldn't get parts or service, or part and service that was scheduled, many times fell through, oftentimes more than once. Ryson was under the impression the Diamond Beach HOA amenities would be resolved before your stay, but we're truly sorry that the repairs were not completed in the time expected. As for your refund, I see we refunded you in full. Please give us a call, and we're happy to provide you a receipt. Please let us know if you have any other questions or if there's anything else we could do.