Maddy M.
Misinformed and unhelpful
I was given a lot of incorrect information by this intermediary, with what ended up being a nightmare scenario with GE appliances via Costco. My brand-new appliance destroyed an expensive Frette bedspread by shredding it horrifically on the first dryer cycle due to having sharp, deformed edges near the lint trap inside the drum, and I was given false information about needing to allow a technician to come on a weekday to inspect the damage when I was within my return period for the appliance as it had just been delivered a couple weeks prior, and as a matter of fact GE refuses as a policy to take any financial responsibility caused by their lousy, defective appliances. Both Costco and Gallagher Bassett misled me and gave me false information. I don’t see the point of an intermediary that provides misinformation.