Selenge T.
Great quality items with fast delivery
Great quality items with fast delivery. I have already placed my second order, and customer service was too notch answering my questions promptly.

Who we are: Galapel was founded in 1973 at Antwerpen, Belgium as an International Jewelry wholesaler. In a very short time, the company started producing jewelry following the advice of experts in the sector and combined the sparkle of jewelry with a unique understanding of design understanding. Never compromising the principles of ethics, honesty, and diligence in business, Galapel has also started investing in technology to provide its customers with an amazing jewelry experience and has taken its place in the field of e-commerce.GALAPEL worldwide: Currently, we deliver our products to our valuable customers in all European countries, as well as in more than 50 countries in Asia, North and South America, Australia and Africa. We are very proud to be an important part of and a witness to the most special moments of people living on 5 continents. And it is our goal to be able to operate in every country in the world.Production: With our professional team of 50 experts, we create our designs according to your desires. At this point, we want to help you have a unique jewelry experience by combining workmanship with the most advanced technologies.
Galapel (galapel.com) has 10 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Selenge T.
Great quality items with fast delivery. I have already placed my second order, and customer service was too notch answering my questions promptly.
Catherine M.
There were several issues with this company. 1) they shipped to our billing address, and not my fiancées shipping address, ruining the surprise that he was going to propose. 2) the ring began losing stones within 3 days of wear. When contacted, we were told that to use the "lifetime guarantee" we would need to pay to ship the ring to Turkey, which their website did not say when we purchased the ring. It wasn't until after we complained that they added "at customer cost" to their site 3) customer service took a literal WEEK to respond to our initial message, not over a holiday or particularly busy season
Response from GalapelAug 28, 2023
Dear Catherine, Thank you for bringing these issues to our attention. We're genuinely sorry to hear about the inconveniences you've faced. Unfortunately, we're unable to locate any records under your name in our system. Could you please provide your order number so we can assist you more effectively? Regarding your concerns, let me clarify our policies: Concerning the stones falling out of your ring, we take this matter very seriously. While our rings are produced to the highest quality, gemstones can sometimes dislodge due to impact. Normally, this falls outside of our lifetime guarantee. However, as a goodwill gesture, we offer to repair such damages. Kindly note that in all cases covered by our lifetime guarantee, the upfront shipping cost to other services countries must be borne by the customer. Rest assured that we will cover the shipping costs for the return of the repaired ring. We apologize for the delay in our customer service response. A week-long waiting period is unacceptable, and we're investigating the issue to avoid future delays. Please provide us with your order number so we can proceed with resolving these matters to your satisfaction. Best regards, Galapel