Joel H.
The bad and good of gainful
As a whole gainful is a great product. I have had a few minor unpleasantries. First being that when I changed my stats to remove dairy and lactose. As well as help in muscle recovery. The supplement they set me up with was brown rice and pea protein with green tea extract. Mixing this proved to be difficult due to it thickening into almost like a plaster if I used two scoops and that of runny peanut butter if I used one. It also had a faint unpleasant after taste that made drinking it a chore. The second which has been corrected by gainful after leaving them an email and is still my most recent issue. My next delivery was paid and processed on 12/31/2020 and scheduled to arrive 01/05/2021 however as of today 01/16/2021 I have yet to receive my delivery. I requested they no longer use FedEx after another item I ordered from another company was marked as delivered by them that I never received. When you run out of fingers on one hand just how many time a shipping company has done this you no longer see it as a mishap. With all that in mind, I absolutely love gainful. I love that I can update my information whenever. I love that you can get discounts for setting up your phone or for your 6th month mark. I love that the price changes based on blend. They are the most useful, reliable and friendly company I have ever interacted with.
Response from GainfulJan 18, 2021
Hi Joel, Thanks for leaving your review and feedback! We're so sorry you weren't enjoying the plant-based blend, but your feedback helps us improve our ingredient line and formulations 😄 We are also working with our shipping partners to decrease the number of delivery errors, so sorry you had to experience that. I see that our customer experience team was able to help, but never hesitate to reach out if you have further questions or concerns 😄