From yoga & fitness supplies to organic household goods and sustainable living tools, Gaiam is your source for products to help you live a healthy, green lifestyle. Buy yoga mats, green cleaners, fitness gear and photovoltaics from the leader in green living.
Gaiam (gaiam.com) has 41 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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TRACY F.
This company has a bad product and they know it. Because of this, they don't supply return shipping for their tiny, short, unusable balance chairs. You basically have to just throw it out and chalk up the purchase to a bad internet experience.
Lou E.
I bought their app two years ago for one time cost of $4.99. Didn't need a log in. Every update, there's an issue that involves them wanting me to "join." My husband said they realized their old business model didn't work. But why make customers who supported you before you expanded with more offerings than one person can even digest suffer? Now I can't access classes in my "studio," but even when I was accessing them, every time I finished, there was an invite to Tweet or post on Facebook my thoughts about the class. This whole set up seems to be the antithesis of what yoga is all about. It's quite sad. Don't support this company and don't buy Yoga Studio.
joyceyu
If I can give -5 stars, I will. They are so horrible. I bought a yoga mat and gifted as family member X'mas gift. When The box is open, we found the mat is defective. I contacted the company the 12/27. No one answered. I emailed them got an auto response said their office evacuated. Their shipping label said no return is allowed after 30 day and it was about to expired. I had no choice but to spend spent $11.30 shipped it back to them. I sent them an email informed them that i had to ship the defective item back. Got a response said they will contacted me with48 hours. after 10 X 48 hours passed, I finally reached a live person said they don't want to refund my money. I told them I will dispute the charges. I AM VERY SURE IF I DO NOT CONTACT THEM AGAIN AND AGAIN I WOULD NOT BE ABLE TO GET MY MONEY BACK. I lost the shipping MONEY due to gaiam shipped me a defective mat. Thanks for a lovely Xmas gift. STAY AWAY FROM THEM!!!!!!!
Sarah M.
I received an incredibly expensive yoga mat for Christmas that is insanely slippery. It is so slick to the point that it would be dangerous for me to actually attempt a practice using it. I emailed customer service asking if they had a protective coating or such that needed to be washed off. They offered no apology, no explanation, no solutions. Simply, maybe wash it and if you don't like it, return it. I feel awful for my mother in law who spent a great deal of money assuming this would be a great christmas gift for me and I can barely use it. For obvious reasons I cannot return it and Gaiam have been no help.
Cori A.
This is currently based on Gaiam’s shipping. I ordered 2 yoga mats and within 24 hours a shipping label had been created, HOWEVER, the items didn’t actually get to the shipper (Fedex) from Gaiam until a full 7 days later and the shipping is so slow I wont have the items for another 2 weeks and they were gifts, which I now won’t have in time. I won’t be ordering from them again.
Randy H.
I bought 5 yoga straps from Gaiam. I received 5 yoga SOCKS. I have not been able to get a hold of anyone in customer service...I seriously think that there is no customer service. I tried calling, leaving a call back number, voicemail, email...NOTHING! This is unacceptable. Shop elsewhere.
Marc M.
We tried to redeem a gift certificate that we received as a wedding gift several years ago. We had been told by customer service representatives years ago that the gift certificate would never expire. Upon attempting to redeem it today -- and despite several emails back and forth, they refused to honor the gift certificate. My reputation isn't worth $100, but apparently Gaiam's is. They look like they have good products, but the customer does not come first for this company, so beware that if you end up having concerns, they will likely be looking out for themselves more than their customers.
Staci
Ordered mat for a gift they mailed me a rod from another product and no mat even though the box says mat. They are telling me it will take 10 more days to mail me out the right product. Well I guess he's not getting his birthday gift so I got to go buy more gift and I WILL NEVER BUY FROM THEM AGAIN!!!!!! I WOULDNT EVEN GIVE THEM ONE STAR!
