Bill S.
Ordered on this website poor service
Ordered on this website…2 days later said out of stock. Placed another order 5 days later no shipping info so I contacted them and seller not available but they would place with yet another shop. Total overall experience——-not recommended. Buy elsewhere to avoid problems. Update—I never received any calls, only emails. Funny how a review got the ball moving. Perhaps I should send instructions on how to dial a phone. Don’t worry, I will NOT be buying from you again. And maybe research when a 375 ml bottle was ordered and was conviently out of stock. I upgraded to 2 stars. You can give me 10000 points and I couldn’t care less. I didn’t even mention the 25 bucks to send fedex ground! I’ll update on condition upon arrival. You keep repeating the same stuff over and over—“If you tell a lie big enough and keep repeating it, people will eventually come to believe it.” -- Joseph Goebbels It is now the 27th. They did not ship on 26th…printed a label ONLY. Still not shipped as of today.
Response from gabaapp.comDec 26, 2023
We called you at 2:19PM and sent you an email saying your item would be shipped on Tuesday. You ordered the bottle the weekend before Christmas from a small local store with 2-3 employees. Sunday and Christmas are mail holidays. Most of our customers prefer us not to ship high end whiskey over weekends and holidays because the high humidity of the mail warehouse can ruin the product if it has to sit there for three nights. Additionally we had numerous holiday orders, along with a note on the product page indicating a delay due to the holiday rush. Despite being out of stock from the store you ordered from, we honored the low price and found another source to ship you an allocated bottle the first working day after the Christmas holiday. We went out of our way to find another bottle that is sold out almost everywhere to send to you. You received an allocated bottle of bourbon at a great price that would be hard to find anywhere else. However, when I called to respond to your inquiry, you called me back and used a profanity. Despite this, we offered to refund you and provided extra points, but you decided to leave us a review reserved for the worst possible customer service of a business. Despite the challenges, your bottle was shipped but that isn't enough for you.