G5 EntertainmentReviews of g5e.com

The games are extremely difficult to figure out exactly how to play it. And they bombard you to spend money on 'gems' or whatever to help you further your game play. But why would you do that, when you don't even know how to play their games completely. Also, if you make a comment on social media about their being thieves, they will immediately block you. If a company is honest and has great customer service, why would they block you? Stay away of this company. It's not free. Thankfully, I have not spent any money nor will I EVER spend one penny with them. They are fraudsters and thieves.

So you play this game and you play it hard. You spend a lot of money on it. The programmers do not help you when you text them. They always say oh get a screenshot or How many did you have when they steal your stuff that you've earned in their game!!! And then rarely very rarely give some of it back to you The programmers on this game don't care at all. Especially if you spent money. They'll find any way to make you spend more and that takes the fun out of their games. Oh, and the extra bonuses that you click on that are supposed to help you find things in their game don't work at all so you're wasting your time. As for when does this happen? For the past 5 years that I've been playing, my Kindle will stop working. I'll ask them to reinstate my game. Nope I have to start all over. That's happened 3, maybe four times; and as for giving money back, yeah good luck. They give you some sometimes but not all the time. And you better have a very detailed record of it They take the fun out of all their games by doing this.

I could write an essay about this company but won't. Truly dreadful. Appalling customer service up to and including its CEO Vlad who I appealed to and he eventually completely ignored. Try to avoid the very unpleasant Anna in customer "service" - why she is in a service industry is beyond me. They will not acknowledge anything you say. You will be talking to a brick wall. On the rare occasions that they deal with anything, they will NOT compensate you properly (even when they admit that there is an issue), tell lies, defend all the endless glitches that occur. You'll waste energy, tokens, endless things won't work. You will waste endless weeks trying to build up the things you need and have it all taken away. it's a shame as Hidden Journey is a good game. Do not, repeat, do not spend money on the game - much of it will go down the drain

Have been playing multiple games from this company online (Sherlock, Jewels of the Wild West, Jewls of Rome, Jewlels of Egypt) for ages and as I became more engrossed in the games I started making purchases of "jewels" to speed up my gameplay. However, last year, having beeing playing for about two years, I found something disturbing on my bank balance: even though I had approved the purchases (via the Microsoft Store) in the Euro currency, about 22 transactions had shown up in my bank account in GB£ with the necessary currency fee being charged by my bank. (I only noticed this some time later when G5E started offering inducements to make these purchases directly with them as opposed to via a third-party (Microsoft Store) and when I DID make a trial purchase the G%E site offered the transaction ONLY in either US$ or GB£, which didn't suit me at all!) I checked with Microsoft and confirmed that the transaction authorised by me had been in Euro. I even accessed my purchase history. All of this confirmed that I had selected Euro purchases but somehow this meant GB£ deductions from my bank account + the survice charge. I contacted G5E and after NUMEROUS requests to start my complaint from scratch (I STRONGLY believe the primary customer service response I had with a "Victoria" was in fgact a "bot" which used this tactic to dissuade people from processing any real complaint), I eventually got my message through, only to be told that they were not responsible...Almost a year after I started! Then I stumbled accross a website where I found another customer making the same complaint....refusal to grasp the nature of the complaint, constatntly restarting the complaint procedure, closing the complaint prematurely over and over, eventually resulting in the complainant stopping and giving up. So, I contacted them again, provided receipts from my bank account, showed my purchase history from Microsoft Store, all of which pointed to G5E deceptively, in my opinion, chosing to demand the fees via GB£ (initially when I contactyed them, they DID seem to have some difficulty in understanding that I was in the Republic of Ireland not the UK!). Eventually, about 1 month ago after demanding that this complaint be addressed to a manager or supervisor within the company, I got a "It's your fault for not noticing the prioces were in GB£ and we are not responsible...sorry...go away now!" type of answer. What REALLY irritates me is that the amount that I am out of pcket is only about Eur30 or so, and the amount of purchases I made was easily in the hundreds of Euros - they could have been the bigger poarty here and just agreed to make an ex gratia payment. But no! I would STRONGLY RECOMMEND not making pourchases with this company as, since my problems have arisen, I have found dozens if not hundreds of dissatisfied customers, who received no satisfaction and who have a very bad taste left in their mouths from dealing with VERY UNHELPFUL customer services agents and/or bots.