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FYIPlanet (fyiplanet.com) has 75 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Museums & Exhibits · Laguna Beach, California
Excellent
Museums & Exhibits · Manhattan Beach, California
Excellent
Museums & Exhibits · Los Angeles, California
Excellent
Museums & Exhibits · Oakland, California
Excellent
Showing 34 reviews with 1 star · Clear filters
Shelly H.
I’ve been trying to return my order, but the one they provided is not a valid email, and nothing I’m sending is getting through. I’m not sure if I’ve been scammed but if this is a real company, they need to have customer service available to their consumers.
Snarpsta
This company is one of the worst companies I've dealt with online. THEIR CUSTOMER SERVICE EMAIL DOES NOT WORK! With no other means to contact them, it gets returned to sender via delivery fail. What kind of company can't even manage their email account? I placed an order 1 week ago, have received no order update whatsoever and have no possible way of contacting them. I'm going to have to call my bank to dispute the charges. What a waste of time and a terrible company.
ROBERT L.
i have never got my order and no one will contact me to tell me what is going on
Eric P.
The picture came damaged and after hearing back once, there has been no replies to several follow up emails. I would like a refund
Response from FYIPlanetApr 12, 2023
Dear Customer, We are sincerely sorry that the product was damaged during transit. Per your request, we have refunded you promptly. You will receive the refund shortly depend on your issuing bank. Thank you for your journey with us.
Rhonda B.
4 weeks and no package. Tracking is not working.
Response from FYIPlanetApr 12, 2023
Dear Customer, According to the tracking information of your order, it seems that the package has successfully been delivered to you recently. And we really hope that the package still remains intact during shipment and the product itself is flawless. We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline. We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want. Thank you
Nick E.
Still haven’t see my blanket, over a month later. Item has been “ready to ship” for like 26 days, and us being marked as shipped. No tracking update, no response from customer service, the email for customer service will not receive emails so it’s impossible to get in touch with them. Stay far away
Chad T.
You shipped the wrong product… I ordered a 3 panel design and got a smaller 5 panel, the quality of the photo was poor. I sent an email asking to ship the product back for a refund and received no response. Will never buy from this site again.
Response from FYIPlanetJan 18, 2023
Dear Valued Customer, We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline. We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want. Thank you
Jim O.
I have been waiting to hear back from the company for three weeks. No excuses. Why they still do not have a customer service phone number is unbelievable and then to blame it on Covid. I would not buy anything from them as you need to have customer service and they have none
Response from FYIPlanetJan 18, 2023
Dear Valued Customer, We really thank you for your feedbacks. We really appreciate your contribution to make us a better business. Our product quality may not be the best, but please rest assured that we are still trying our best to improve ourselves day by day, both the quality and shipping timeline. We look forward to receiving your future orders. Don't forget to apply the discount code of COMEBACK10, which is applicable for as many orders as you want. Thank you