Fxsvps.comReviews of fxsvps.com

Response from Fxsvps.comAug 21, 2026

Hello, Thank you for taking the time to share your experience. We are sorry to hear that our service and support did not meet your expectations. First, regarding support response times: we understand that traders often require quick assistance, particularly when an issue may affect an active trading environment. Support priority is **not determined by how much a customer pays**, and no customer should feel that they are being looked down on because of their package. We are reviewing the communication in your case internally. Regarding the **200+ ms latency**, we would like to clarify that the physical location of a VPS and broker server alone does not guarantee a particular latency. The result can also depend on the broker's actual trading-server location, network routing, ISP/carrier paths, and the specific MT4/MT5 server being connected to. In some cases, a broker may advertise one location while individual trading servers are hosted or routed through a different network. That said, 200+ ms is certainly something we would want to investigate. If you provide us with the broker name, exact MT4/MT5 server name, and your VPS details through the support ticket, our technical team can check the route and latency from the server directly. We also want to address your comment regarding the **$6 discount**. Any discount offered by our team should never be interpreted as payment for a positive review or as a requirement to promote FXSVPS. Customers are always free to leave completely independent and honest feedback. If our communication gave you a different impression, we apologize for that. We value criticism when something has gone wrong because it helps us identify where our service and communication need improvement. We would be happy to review the technical side of your case again and provide you with the actual latency and routing results. Best Regards, **FXSVPS Team**

Response from Fxsvps.comJun 29, 2026

Hi, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We would like to clarify that VPS performance depends on several factors, including the VPS configuration, the number of applications or trading terminals running simultaneously, and the workload inside the VPS. Our monitoring did not indicate any host-side hardware or network issues during your service period. Our support team is always available to investigate and resolve any technical issue. As stated in our refund policy, if we are unable to resolve a verified server-side issue within the applicable period, we do provide refunds according to our policy. We regret that you chose to request a refund instead of allowing us sufficient time to diagnose and resolve the issue. We remain happy to review your case if you can provide your ticket ID or order number. Thank you for your feedback, and we wish you all the best.

Response from Fxsvps.comMay 18, 2026

Hello, We are sorry to hear about your experience. However, after reviewing our records, we could not find any support ticket or technical report submitted regarding this issue before the review was posted. We always encourage clients to contact our technical support team first so we can properly investigate and assist. Additionally, Forex trade execution speed depends on multiple external factors such as: • Broker trading server performance • Broker routing and liquidity provider • Market volatility • EA/script behavior • VPS-to-broker network latency From our side, we did not detect any node-wide performance issue during the mentioned period. We also noticed that the review was submitted after the VPS service became suspended, which may have interrupted the normal trading environment and connectivity. We are always willing to investigate any genuine technical concern. Please contact our support team with your broker details, server information, and latency screenshots so we can assist you properly. Best Regards, FXS VPS Support Team

Response from Fxsvps.comMar 2, 2026

Hi Robson, We’re sorry to read about your experience and understand how frustrating connection issues can be, especially when trading. To clarify, our VPS systems are automatically provisioned and typically delivered within minutes. In rare cases, additional verification or configuration may slightly extend activation time, but extended delays are not part of our normal process. Regarding MT5 disconnections, these are often related to local network routing, broker-side connectivity, or terminal configuration settings rather than the VPS infrastructure itself. Our team always works step-by-step with clients to diagnose such issues. As for refund requests, our policy (available at the time of purchase) outlines eligibility conditions based on activation and service usage. Once a VPS has been provisioned and accessed, refund approval depends on those specific terms. That said, we never intend to dismiss a customer’s concern. If you are still open to it, we would genuinely welcome the opportunity to review your case again and ensure everything was handled appropriately. Please feel free to contact us directly with your ticket reference so we can re-investigate thoroughly. Best regards, FxSVPS Support Team

Response from Fxsvps.comMar 2, 2026

Hi, We’re genuinely sorry to read about your experience. After reviewing past records, we would like to clarify that login credentials are automatically generated and tested at the time of provisioning. In cases where access issues occur, they are typically related to connection configuration, firewall settings, or incorrect login format — and our team always aims to guide clients step-by-step until access is restored. Regarding refund requests, our policy (as stated at the time of purchase) allows refunds under specific conditions, particularly before full service activation and usage. Once a VPS is provisioned and accessed, refund eligibility may vary based on usage and policy terms. That said, we never intend to dismiss or ignore any client concern. If you’re still open to it, we would sincerely appreciate the opportunity to review the case again and work toward a fair resolution. Please feel free to contact our support team directly with your original ticket reference so we can re-investigate the matter thoroughly. Best regards, FxSVPS Support Team

Response from Fxsvps.comMar 2, 2026

Hi Briana, We’re sorry to read your comment and genuinely regret that you felt unheard. We take response times and cancellation requests very seriously. All service cancellations can be submitted through the client area or support ticket system, and they are processed according to the billing cycle and terms agreed at signup. If there was any delay or misunderstanding in your case, that certainly was not our intention. We would truly appreciate the opportunity to review your request again and ensure everything was handled properly. Please feel free to contact our support team directly with your account details so we can investigate and assist you further. Best regards, FxSVPS Support Team

Response from Fxsvps.comMar 2, 2026

Hi Tom, We’re very concerned to read your review, especially regarding billing and support transparency. To clarify, our billing system is fully automated and every transaction is recorded with invoice history inside the client area. In cases of duplicate charges, we always investigate immediately and process corrections where applicable. We do not benefit from or intentionally withhold legitimate refunds. Regarding support tickets, our system does not delete client tickets. All submissions are logged and traceable. If there was any delay in response, that certainly does not reflect our service standards. We take accusations such as “scam” very seriously, and we strongly encourage you to contact us directly with your invoice number or ticket ID so we can review the matter thoroughly and provide a transparent explanation. We remain open to resolving any genuine billing discrepancy. Best regards, FxSVPS Support Team