James W.
Very Un-organized & Poor Quality Control
I've used FWP for years. The quality of clothing and the embroidery are very good and the $ value excellent. BUT, that's where it ends. Everytine I order it's a nightmare to just get what I requested. There is zero communication withijn the company and to the customer. My last order I was told would be ready in a week. 2 weeks later "I" called and they were just stitching the names? A week later I go by only to find out half the order didn't even have names on them, and the ones that did were wrong! Constant goofs, constant go backs that take away from my work day. I'm a small business so my orders are typically 12-24 pieces but that should not matter. It should be done when told it would be and done exactly as it was written on the order.
Response from FW PromoDec 4, 2016
James thank you for comments. I agree that your order was a complete nightmare for you. We have made a change up front. Angela who helped you last week will remain up front. She is very organized and it is our hope that the walk in orders will go much smoother. Time will tell, but we do here you and have made changes to address you concerns and warranted issues. Please feel to call me directly if you have any future problems. Thanks, Marc 817-919-8391