Fuzzy's Taco ShopReviews of fuzzystacoshop.com

If you want HOT and FRESH, this is definitely NOT the place to go.................generic ok food that FILLS a hole --the only main taste is CIlantro--its always been like this.......its convenient is about the only reason why we purchase from them but I think in the future, Monica's TAco Shop will get our business...store is N.Chestnut, Colorado Springs, CO

I love the food and margaritas,……BUT, when I looked at my receipt closer, there was a "service charge" of 7.33%. When I called back to inquire what that was for, I was told that instead of raising prices, corporate decided to tack on a service charge. What a sneaky way to treat customers!!! So 5 stars for the food and drink, and “-3 stars” for the treatment by corporate officers. Shame on you!

Interquest location in Colorado Springs. Good food, lousy service. My daughter got her food within ten minutes. My wife and I waited over half an hour, then finally went to pick-up counter to see what was up. There our food sat - cold. We were never notified it was ready. Have to wonder why the cook team never thought to question why it sat for so long. They remade the order, but apparently put it at the end of the cooking queue because it was another half hour before it was ready. Frustrating!

Order took 51 minutes and then they just called out Enchilada plate instead of the #37. Our order was 2 enchilada plates. They were calling out higher numbers before we got our order. They also got one of the sides wrong on my wife's plate, but I was tired of waiting. I was almost to the point of asking for the charges to be reversed.

Every time we visit this establishment the food is always undercooked or cold. I usually don't complain but too many times it's the same results. Tortillas has to be cooked or at least heated. These are always cold and crack when you try and grab your Taco to eat. I always get the latin fried potatoes and ask for them fresh and I get the same response (they just cooked a new batch). When I receive them they are cold or old. Not to mention when you complain about something instead of getting a sympathetic apology you get attitude. What gets under my skin the most is being Hispanic the cooks are also Hispanic cooking mexican style food and getting it wrong.

My husband and I stopped by Fuzzy’s for Margarita Monday at the San Angelo Tx.The sign over the bar advertised $2.00 margaritas. Ours were $3.00. When we questioned it, the cashier told us they did not have a way to change the sign and that corporate dictated prices. Service was ok, margarita were good, but a whole sign advertising lunch specials, happy hours, and drink specials, all of which are Wrong! Poor management!

I've been going to Fuzzy's on and off the past 8 years. It's a staple here in the DFW Metroplex with a decent amount of locations sprinkled throughout. Their food is pretty good but a tad pricey. Just a couple of issues about the brand for me written below. This issue was all precipitated when I downloaded their app (in all fairness it has since been completely redone in September 2019). The app worked for a few visits as I accrued points. On independence day this year, they offered me free queso and chips. Those who are not lactose intolerant can't say no to that. I made an order on the app for pickup. Made the to go pickup and asked them about the free queso and chips. They admitted that the app was not working and that they couldn't give me the deal. The resolution provided by the manager was for me to call their corporate office for a code for this advertisement that spurred a purchase. We all know that the thing to do there would've been to hand me the chips and queso. So I left and brushed it off. Then I get home hungry -and without queso :-)- with my order and it was made wrong and shorted two tacos in a larger order. Upon calling the staff to report that the queso-less guy also had his order made wrong and shorted, so their solution was for me to get back in the car and they would get me two tacos that they missed. Or if that's not good, they would write my name down for the next time. Is that Fuzzy's philosophy on handling compounded food mistakes? Later that afternoon, I wrote their corporate and never heard back. Not even an acknowledgement of my gripe. Hmmm... I think I used the app to send the complaint experience now. So yes, I guess they never got it. Oh well. Two stars it is. Haven't ate at Fuzzy's since because it seemed they could care less.