FuturestayReviews of futurestay.com

After almost 2 weeks, my order had not been updated. It was still showing shipping label created. I reached out. Customer Service responded that they were looking into it. After almost a month I finally got the product. But never received the puzzle that was supposed to come with it. Reached out to Customer service again. No response so far. Have not had Customer service this bad in a very long time. Can’t tell you if the product works. But I’m guessing since the Customer service doesn’t, it probably doesn’t either.

I'm unable to find any transparency or straightforward answers to questions I have, so I'm SCARED to create an account based on what customers say about over-control of listings, poor transparency & lack of customer service, or whether anything has changed to resolve these issues.

Same for me, as other hosts say. My listing has been completely hijacked, altered, services which I do not offer added. The commission for the host on airbnb went from 3% to 15%. I requested immediate disconnection, they said it is disconnected, but after the call with airbnb I learnt that not, Futurestay takes the commission for every reservation I take. I am on call with airbnb requesting to remove the parasite code from my listings, so I can manage properties myself, as before. A big mistake, costed me a lot of money, and sleepless nights.

Futurestay posted my listing without authorization and without us having an account. They accepted a booking, took the guests money and when we tried to correct the issue Walter (agent) started screaming and hung up. Out of the states, fake and fraudulent company.

Ya, no wonder you don't have a reviews section on facebook - because you are AWFUL to work with! I have NEVER encountered a company with worse customer service - plain ignorance and flat out ignoring what your clients say and request! I have had an account with you for over a month now and it has been a constant headache and NOW, you have retrieved a deleted listing and linked it to Booking.com that has now received reservations that I can't cancel, even though the listing no longer exists - at all! And NO help from anyone!! I have notified the BBB, FBI Fraud Dept. and will be blasting our story all over the web until this issue is fixed!!!!

I made the terrible mistake to create a futurestay account via AirDNA and connected my listing to it. I never used their services and immediately archived my listing after I connected it. However, Airbnb now thinks I'm managing my account through a managing software and automatically changed my service fees from 3% to 15%. I have requested futurestay to disconnect property from my account multiple times but haven't been successful yet. A few days ago customer service assured me my property has been disconnected but it has not. Very annoyed at this point! Save yourself the trouble and don't use the software.

FutureStay seemed like the perfect way to increase my vacation renter's visibility, especially our Google presence but it turned out to be the biggest nightmare in my 7 year long rental business history FutureStay hijacked my listing's management in these ways: ~InstantBook was turned ON on all properties regardless of whether that was practical for that particular property or not ~Prep times were removed so that guests could book a property then show up for check in immediately with no way for us to complete any last minute checks or preparations ~Access to my Air B&B calendars to do things such as block dates was removed In addition to losing control of my property management, FutureStay customer service was unavailable by email or phone to assist me PLUS we were still not readily visible on Google. Avoid FutureStay!

I've been trying to disconnect from their platform and have contacted customer service multiped times. No luck so far. It seems that want to keep you in their platform without your authorization. Very unprofessional business practices. I would not recommend this platform to anybody. Very unresponsive. Still plugged to their platform without being able to manage my airbnb account from airbnb.