FuturestayReviews of futurestay.com

This is a very slow and buggy service. Just get something else and save your time. I wish I knew this months ago. Customer service is non-existent without finding the details of upper management. Which is something I had to do. The onboarding took weeks (yes weeks), while I tried to connect with relevant team members. Eventually the c-suite connected me to customer service who claimed it was an isolated incident but reading reviews o multiple sites, it's clear the best aspect of futurestay is their marketing. Customer service offered a gift card later, but claimed I needed to stay on for one month before receiving it, which seemed like they were trying to pay me to stay on. So I decided it wouldn't be worth it if the platform had no confidence I would stay without a carrot and a stick. Figured there was little internal confidence in the software either.

Working with this company has been impossible nothing is organized and everything is chaotic. I signed up 4 months ago and it took them literally months to even halfway get me set up with VRBO and Airbnb before I finally gave up and switched services I was able to immediately integrate with both softwares using Igns while Future stay spent weeks ignoring my messages and help requests. They would constantly blame VRBO for holdups yet when I would speak to VRBO they would tell me to seek help from future stay who would then send me back to VRBO. I asked them to delete my account nine days ago I scheduled to call today and ask them once again to please delete this account and I asked Neil to email me a confirmation that this would be completed and of course I never received that email I regret ever having tried to work with this company AirdNA should truly be embarrassed to call them a partner.

Futurestay seemed like a great option to manage multiple properties on different platforms simultaneously. However it turned out to be a massive waste of my time. Their customer service has left me waiting for weeks, even months, for several requests I have made for help and changes to be made to my account. I do not have the time to sit and wait to get my properties out there and live. Then when I asked twice to have my account deactivated, it have not heard from them in over a week after they told me they would reach out within the next day to confirm the cancelation. I'm still waiting for my account to be deactivated..