John B.
Inconsistent and ineffective communication
What I wanted done was clearly defined at the outset - a book that would print without errors on Lulu. I told them that I had the book laid out exactly the way I wanted. I had created an index that was paged exactly to that layout. I was quoted a price, which I paid. First, I received a book that was totally out of alignment. The margins had been changed, the layout compromised, the index rendered useless. I was very unhappy and told them that it needed redoing. I was quoted a new additional price of some $1,300. Why this could not have been articulated at the outset is not understood. So, I paid this fee and told them that the book had to be formatted to the original specs. I was assured this would happen. The second draft of the book appeared, but still contained errors. Photos bled over onto new pages. Some type fonts were larger or different. I wanted these corrections made, and I was told that I needed to pay yet another $500. I felt I was being held hostage. I thought FurorTech’s business practices left a lot to be desired. I feel I should never have been charged that last fee, and that the total fee for doing the project was never accurately represented at the outset. I eventually got the book that I wanted but at far greater cost than I had anticipated. I would have contemplated other options at the outset if I had known. I will not be using you in the future.