Patrick F.
Horrible customer service
Purchased a sofa two years ago and one of the foam cushions has really dented and is so uncomfortable. This company now refuse to sell me replacement cushion.
Rugs, mattresses, sofas, and more. We sell it all 4 Less. Best deals on rustic bedroom sets and platform beds.Our team provides quality furniture and 5 star service @ great prices!
Furnishings 4 Less (furnishings4less.com) has 30 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Patrick F.
Purchased a sofa two years ago and one of the foam cushions has really dented and is so uncomfortable. This company now refuse to sell me replacement cushion.
Liam S.
Bought a 3 +2 seater in black. Came direct instead of going through the b&q website. The delivery drivers were very proffessional. That's about professional as the company Gets. Delivered a sofa with no Cushion. White bits all over that took hours to get them off. The button in the arm wasn't attached ( can't add photos or I would) Couldn't get hold of anyone. Email address blocked . Phone number wouldn't answer. Spoke to someone eventually to be given another number that I was directed back to a delivery driver. Finally I presume it was a manager who made it out she wasn't happy about it and tried to reassure me that it was being dealt with and for the inconvenience and mess the sofa came in some compensation was gonna be given. ( yes right ) . And she would fast track the cushion . Took 3 days to finally track it down myself after I was promised each day someone would ring me. Not a professional family run company as someone told me . Need to work harder on management and customer service skills to better them selves I would have asked them to come and collect the sofa but we needed one ASAP due to having small children otherwise I'd have sat on something else. Also the sofa is cheaply made but for £600 it will do for the kids to ruin / piss on whilst potty training .
Summer D.
Proper dodgy people who run this. Nothing but rude in messages but are polite to select people on their Facebook. I had ordered a sofa from them and on the day I had received a message saying it had been damaged so I can’t have it. Just dodgy all around
Paul
There say there only deliver to properties that are on the ground floor IE their delivery drivers will not take sofas up any stairs. So if you live in a maisonette or flat the delivery drivers leave your sofa outside in the rain.
Hardik T.
i bought 1k plus sofa and within two weeks the fabric started to fall apart. after chasing them for weeks and weeks they send third party technician to look at the fault (despite providing them with images). Third party technician cancelled my appointment 3 times and came on 4th time, took some pictures. I had to chase these guys again to get a response. after 3 weeks and no update from them. i contacted and they advised they can not do anything as i reported after cooling off period. Stay off this company they are offering discount if you buy from their site and not amazon. Matter is with Ombudsman services now.
Danielle D.
The sofa I ordered was really poor quality. Made a creaking sound every time I sat on it and the cushions didn’t fit the sofa either, they would slide off the sofa when I sat on them. When I wanted to return it, I had issues with delivery. The company said I would need to pay £60 delivery collection fee which was not in the terms and conditions of this purchase. Had to involve PayPal to resolve this. Overall, you get what you pay for this company, the qualities in the name.
Angela H.
CHEAP CHEAP CHEAP do not buy from this company. There products look nothing like they are advertising. I received my delivery of 2 sofas & sent straight back. They still charged me £80 delivery charge for delivering this CHEAP rubbish when they are at fault with their false advertising. AVOID!!!
Debby
First sofa sent cheap factory second stank of chemicals cushions didn't fit. They arranged another sofa to be exchanged again stinks of chemicals poorly made and wrong colour . Pic on site stated silver however its a light creamy beige. Dont go with my pink grey and white decor. I'm fuming as no offer to rectify and I'm left with and paying for a pos sofa that don't match my colour theme. Steer clear