LumibricksReviews of funwhole.com

Es werden Aktionen ins Leben gerufen bei denen man gratis Beigaben bekommen soll die es nie gibt! Und wieder ein katastrophaler Kundenservice!!! Die Sets sind super und 5x besser für das Geld was man von dem großen dänischen Hersteller bekommt aber das Einkaufserlebnis bei und mit Lumibricks ist echt eine Katastrophe.

Demande d’annulation ignorée J’ai demandé l’annulation de ma commande avant l’expédition et avant l’impression de l’étiquette DHL. L’entreprise a bien accusé réception de ma demande, mais ne l’a pas traitée. Ils prétendent avoir expédié la commande 45 minutes plus tard, ce qui remet clairement en question la prise en compte réelle de ma demande d’annulation. Le fait d’imprimer une étiquette d’expédition ne justifie en aucun cas d’ignorer une demande d’annulation — celle-ci peut être annulée. J’ai donc été contrainte d’ouvrir un litige auprès de PayPal pour obtenir un remboursement. Expérience très décevante. Je ne recommande pas cette entreprise.

It was a Christmas gift. It was opened today and it has missing pieces.

My order was despatched, but a few days later, according to the tracking it was “returned to seller for unknown reasons.” When I contacted Lumibricks, the AI response was that the order had bern fulfilled and I was sent a link to the tracking. The link showed exactly what I had reported - “returned to seller for unknown reasons.” When I sent a screen shot of this, the AI response was that it had made a mistake and would get a human response. And that is the last I have heard.

Delivery the only issue but very poor! I ordered 4 items 3 took longer than the delivery time quoted and came individually from different carriers! The fourth package nearly 4 months hasn’t arrived yet? Even though I have received numerous emails apologising and promises of replacement set which still hasn’t arrived! There are sets I would like to purchase but due to a poor delivery I probably won’t be getting! I hope others experience has been better than mine!

I have been dealing with customer service with no satisfaction. I ordered an item twice by mistake. I attempted to cancel the latest order within an hour of placing it. I was told you were on holiday and the order could not be stopped. I have requested a refund numerous times and instructions as to how to return the extra item to you with no response. Subsequently I have received a third extra kit from you and don’t know what to do with that either. Your products are great as well as your prices. Your customer service however is terrible. I have purchased over 20 kits from you and this doesn’t seem to matter to you.

Got the wrong set, trying to contact for days, so dar no response at all

You were unable to cancel my order and it was shipped to wrong address