FUNNYFUZZYReviews of funnyfuzzy.com

I have already left a review on the UK fuzzy funny trust pilot page, but it seems like most people leave them here so thought I would share my experience, if not at least to balance out the fake 5star reviews that get left by people who have never left a review before. I fell into the social media trap of seeing wonderful products, UK based company and needed a new dog bed for long journeys in the car. So I placed an order for just under £150 for a premium car bed. As I was going away in a few days I wrote to fuzzy funny customer services to see if I could pay extra for faster delivery, and they did actually reply pretty fast to say it should be with me soon, this is when I realised they weren’t UK based and in fact my product was coming from China! This is when I checked the reviews ans realised I had been duped, I’m usually pretty good at checking reviews first but for some reason this time it slipped through the net. Fast forward almost 2 weeks later when the postman delivered a squashed yellow plastic bag tube of what appeared to be a dog bed, however it didn’t match the pictures on the website, it came in several different pieces and no instructions of what goes where… you’d think it would be simple right? But it wasn’t! The pillows / stuffing was so flimsy, akin to something you’d get at a bargain store. The materiel didn’t look like it would hold up to the smallest of dogs, let alone a 32kg golden retriever, and to top it off the zips didn’t work properly either, it was nothing but cheap tat. I checked the website and saw I was in the 14 day refund policy so wrote to them (you can’t call, because they’re based in China!) and asked for a refund and an address to send the product back to, I got one reply saying to let the bed fluff up over 24hours as it had been vacuum packed, but that wasn’t the issue. The issue was the substandard build quality and poor workmanship of the product. Following my reply stating this I was promptly ignored by fuzzy funny. Luckily for me, I had paid by PayPal and opened a dispute. I then when on a campaign to highlight how shocking Fuzzyfunny were on their social media channels to show the product I had received compared to what was advertised and also posted links to the trustpilot to show their score of 2.4 - poor. This was met with me being banned by fuzzy fuzzy and blocked from their social media channels! After some weeks PayPal found in my favour and I was reluctantly given a refund, and was asked to post the bed back to some random persons house in Sheffield (ironically the surname of the person who received the item had the same surname as their own positive review on google!) I would not recommend this company, and will carry on doing all I can do to warn people of them, they are operating a scam with substandard products and fake reviews, I’m hoping the by warning at least a few other people I have cost them some customers at least. Do not buy from here! Update - I love reading the fake reviews from Fuzzyfunny on here to try and balance out the negative ones! You can so tell they’re written and translated through an app, who says things like that!

I was really excited when I placed the order expecting a high quality item. Sadly what was delivered looks like it cost pence to make. I think when I spend £70 on a dog seat it should come ready made. And if you do insist on sending it as a scrap of material and some vacuum packed cheap cushion filler consider sending some instructions too. Have put it together but doesn't look like it will last very long at all.

Load of rubbish. Spent £80 on a dog bed which is tiny despite ordering the XL, thin, floppy and poorly made. She would be more comfortable sleeping on the floor. The effort of returning to China isn’t worth it which is what I’m sure this company rely on. Spend your money elsewhere as this is not quality or good value for money.

I failed to notice this company were based in China. I contacted the company who did respond fairly quickly as i placed a paypal dispute. Anyway it was tough as it had been dispatched . Arrived within 10 days and the quality is cheap and nasty. This is a real scam as the website looks good. The most i would pay for this is £20 and thats being kind.

I ordered something on the 19 July...They charged my card but NO PRODUCT!!! I've tried to call their number listed where it was charged...213-336--0519...BUT THEY DON'T ANSWER!!!! Also sent emails...same thing...NO ANSWER!!! If I don't get a response in the next 24 hrs from them ....I am canceling the charge...this is BEYOND no customer service! What I think this is, is some 25 yr old decided to start a businessness being the 'middle man' for products from China and they simply don't know how to deliver! gail

Absolutely appaling customer service. Trying to return an item that is a different colour to the one on the website, also I don’t like the material. I have emailed about 10 times now requesting their returns policy. Heard nothing. DO NOT BUY FROM THIS SHAM COMPANY! Update 28/7/23 - still heard nothing!!!

I'd give zero stars if it was an option. There was no indication the item was being shipped from China until the order was completed. The ETA was going to be when I was away so I tried to cancel the order. They refused. The item never arrived. It states on tracking that it was delivered but I was away and my neighbours did not take in a parcel. Customer Support are now ignoring my messages asking for a refund. I have lost over £100 - please DO NOT use this company!!

Bed hook broke after only months using the product. Answer from customer care said it is not under warranty. Very unsafe, do not purchase if you care about your furry friend. Very disappointed in the attitude from the company and product safety/ quality.