Second time I have ordered from this company - didn’t learn my lesson first time! Extremely slow service. My order sent beginning of May has still not arrived. No response to emails!
Rubbish communication, as in, well, none.
Won’t be using again
Update …. Following review refund issued. Still would not recommend this company
Response from FUNNYFUZZYJun 15, 2026
Hi Elaine,
We sincerely apologize for the inconvenience and disappointment you experienced. We truly appreciate you taking the time to share your feedback, as it helps us improve our service.
Thank you for your patience, understanding, and continued support. We value your trust and will continue working hard to provide a better experience moving forward.
Team FunnyFuzzy
SA
Sam
This company needs investigating
This company needs investigating as there is something extremely shady going on.
My order #FF30978U which was for a dog bed back in the first half of May and heard nothing. I have made several tickets which takes a week+ to receive a response.
I asked for a cancellation of my order as it had not been processed, shipped or updated in the slightest to which after a long wait I was told it was being processed and they're taking their time to make sure it's packed properly and I would get a 10% refund on delivery!?
No thank you, I requested and still am requesting a FULL REFUND and CANCELLATION of my order.
My next step via citizens advice is to take legal action due to them completely ignoring my entitled cancellation request.
DO NOT BUY FROM THIS COMPANY.
Response from FUNNYFUZZYJun 16, 2026
Hi Sam,
Thank you for taking the time to share your feedback.
We sincerely apologize for any inconvenience, frustration, or disappointment you experienced. We understand your concerns and truly appreciate your patience while we worked to address the situation.
We’re pleased to confirm that your concern has now been resolved, and our team has also sent a follow-up email with the relevant information and details for your reference.
We are committed to providing a positive customer experience, and we truly appreciate the opportunity to assist you and find a suitable resolution.
If you have any further questions or need additional support, please feel free to reach out anytime at [email protected]
Our team is always here and happy to help.
Thank you again for your understanding, patience, and continued support, we truly appreciate it.
Team FunnyFuzzy
VM
Victoria M.
DO NOT ORDER FROM THIS COMPANY
I am writing this to warn others. I placed order FF28821U, and it has been an absolute nightmare from start to finish.
First, there was a massive delay in dispatching my order. When I reached out, it took countless emails just to get a response, and every single reply was a generic, automated template that completely ignored my actual complaints.
After demanding a refund, I was promised it would be processed. It still hasn't arrived. Looking at Trustpilot, it is clear I am not alone—there are loads of reviews experiencing the exact same pattern. This feels less like poor customer service and more like a deliberate scam. Action Fraud will be contacted and I urge others to do the same - This "company" needs taken down.
UPDATE - FunnyFuzzy eventually emailed me back to say they have processed a refund and to allow a few days for refund to appear and urging me to update Trustpilot - This refund never arrived!!! Still not resolved. Ridiculous.
Response from FUNNYFUZZYJun 28, 2026
Hi,
We’re sincerely sorry for the frustration caused by the delays, communication issues, and especially the uncertainty surrounding your refund. We understand why you’re disappointed, particularly after being advised that the refund had been processed.
We’d like to look into this further and clarify the current status of your refund. If your concern is still unresolved, please email us at [email protected] (mailto:[email protected]) and reference order #FF28821U. Just mention in your email that you’re following up on your Trustpilot review, so our team can identify your case and investigate it further.
We apologize again for the inconvenience and hope to have the opportunity to resolve this for you.
Team FunnyFuzzy 🐾
MA
María Consuelo L.
DO NOT ORDER FROM THEM! Regret not reading comments as they are…
Regret not reading comments as they are all AWFUL EXPERIENCES. NO response from support AT ALL. Been waiting ages after I purchased a lot of items, no update of where my order is at!!!!! Don't understand how their website has not been taken down, they should shut down immediately. DO NOT ORDER
Response from FUNNYFUZZYJun 15, 2026
Hi María,
Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration you may have experienced.
We’re happy to confirm that your concern has now been resolved, and we have also sent a follow-up email with the relevant details for your reference.
Should you have any further questions or require any additional assistance, please feel free to contact us anytime at [email protected]
Our team is available 24/7 and will be more than happy to help.
Team FunnyFuzzy
CU
customer
ORDER #FF22644AU
ORDER #FF22644AU
Ordered one month ago. No shipping details. Emailed twice no reply.
Terrible reviews and company.
Send me full refund!!!!!!!!
Response from FUNNYFUZZYJun 15, 2026
Hi there,
Thank you for reaching out.
We’re really sorry things didn’t go as smoothly as expected, but we’re happy to hear that everything’s now been taken care of!
Our team has already followed up with more details via email, and if there’s anything else you need, we’re always just a message away at [email protected]
Thanks again for your patience and support, it means a lot to us!
Team FunnyFuzzy
KM
Kevin M.
It’s now been 42 working days since placing my order
After forty two working days from ordering and all emails for an update on the order being ignored, including asking for a refund, I will now invoke section 75 via my credit card company.
Do yourself a favour and place your order elsewhere.
Response from FUNNYFUZZYJun 14, 2026
Hi Kevin,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience, frustration, and concern caused by the delay.
We completely understand your concerns and how important it is to receive your order on time. We’d like to reassure you that your package is currently still in transit. Our team is actively tracking the shipment and maintaining communication with the carrier to help speed up the delivery process and obtain the latest updates.
Please be assured that we are doing everything possible to ensure your order arrives safely and as soon as possible. We have also emailed you with the latest available information for your reference.
We truly appreciate your patience, understanding, and continued support while we work to resolve this matter. If you have any questions or need further assistance, please feel free to contact us at [email protected] Our team is available 24/7 and always ready to help.
Team FunnyFuzzy
CL
Cheryl L.
AWFUL customer service
Placed an order on 3rd May and have not received the item or any information about despatch details. DO NOT USE THIS COMPANY
Response from FUNNYFUZZYJun 15, 2026
Hi Cheryl,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience or concern this matter may have caused.
We would like to confirm that your order has already been refunded through the chargeback process. We’re pleased to know that this matter has now been successfully resolved, and we truly appreciate your patience and understanding throughout the process.
If you have any further questions or require any additional assistance, please don’t hesitate to contact us anytime at [email protected]
Our team is available 24/7 and will always be happy to help.
Team FunnyFuzzy
JH
Jacob H.
Say goodbye to getting your money back
6 and a half weeks I’ve been waiting for a refund with endless pointless questions they wanted answering. Now they have gone silent and I’m £71.99 out of pocket still.
Don’t use this company, the quality is rubbish and customer service non existent!
It’s Jeanette Hardman, the google account is linked. Why are you responding to a bad review and not the endless emails?
My order number is FF276944, all I want is my money. You’ve had the item back and confirmed it.
Response from FUNNYFUZZYJun 14, 2026
We’re really sorry for the frustration and stress this situation has caused, especially with the delay regarding your refund.
We’ve sent you an email regarding your order and your concern. Please check your inbox, including your spam or junk folder, and reply to our email so we can assist you further.
We understand that you simply want your refund and apologise for the inconvenience caused. We hope to hear from you soon so we can help resolve this for you.
