Monika
THEY REFUSED TO RETURN MY MONEY
THEY REFUSED TO RETURN MY MONEY. I purchased a dog carrier which was too small. The company has a 14-day return policy, and their website says to email for a return address. When someone finally returned my email after six days, they did not give me the address but asked me to send photos of the product. (Why, I have no idea.) I sent the photos and asked for a return address. Over a week later and after six more emails, I got the address and returned the item. I never received a refund, return email, nothing. I had to dispute the purchase through my credit card. I've never seen such horrible, unresponsive customer service. Not to mention what they did fraudulent. Awful.


