Josh D.
Worst product and even worse customer…
Worst product and even worse customer service. DO NOT BUY! I ordered two of the same product at the same time. Two dog bed/carriers for the car. They shipped separately and one arrived 4 days before the the other. One came fine and the other looked like it was made by a completely different company. It had half the filling as the proper one and wouldn't stand up correctly. I notified them and asked to have the filling replaced so it would work properly and be the like the first one. They wouldn't do it. They offered me small amounts of money off but would not just replace the product. After weeks of going back and forth I said if they wouldn't replace it then I woild just return them both. But, they would not send me shipping labels and insisted I had to pay to send them back. I had to dispute the order through my credit card because they were rude and making fun of the situation instead of doing anything. It was beyond appropriate and extremely unprofessional. If you go to the BBB website and search for them, they have a long list of these exact complaints and they keep doing it to people.


