Mark P.
Poor quality product and obfuscated returns process
*** Updated *** We did receive a response to our original review from FunnyFuzzy within 24 hours of posting the original poor review. However, it was clearly a stock apology that offered nothing in terms of a plan of action. As of today, a week from when we sent our original elail, the emails remain unanswered. Our poor rating for them remains unchanged. *** -------- *** The product we recieved was extremely poor quality, and not worth the money or wait (delivery took about 10 days). We decided to return the item immediately, as we felt it was not fit for purpose. The returns procedure requires you to request the return by email within 14 days of receiving the item. There is no phone number or live chat on offer. Our first email was sent on 9 June and has not been acknowledged. We sent a reminder, requesting a delivery and read receipt this time, so we know the email got to them. Still no reply. If I gave this kind of service to a customer, I would be fired! Enough said.
Response from FUNNYFUZZYJun 13, 2024
Dear Mark, I hope this message finds you well. I wanted to reach out to address the concerns you raised regarding both our customer service response time and the quality of our product. Firstly, please accept my sincerest apologies for any frustration or inconvenience this may have caused you. Your feedback is incredibly important to us, and I want to assure you that we take it very seriously. Regarding the quality of our product, please accept my sincere apologies for any disappointment or frustration this may have caused you. While instances like these are rare, we are committed to providing products of the highest standard. We have taken your feedback to heart, and we are actively working to improve the quality of our products. Regarding the delay in our customer service response time, I understand how frustrating it can be to experience delays, and for that, I am truly sorry. Providing timely and efficient customer service is a top priority for us, and we are taking immediate steps to address this issue and improve our response times. To ensure we address your concern promptly, could you please check your spam or junk mail folder for any missed communications from us? I want to assure you that we are dedicated to ensuring your satisfaction. If there is anything we can do to make things right or if you would like to discuss your concerns further, please do not hesitate to reach out to us directly at [email protected] Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding as we work to address your concerns. Warm regards, FunnyFuzzy