Gabe
Scam refund policy and false marketing
Scam refund policy and false marketing. Do not trust the photos on their website. The photos of their dog beds make them appear premium but the one I received looks like it was from the dollar store. Very little fill, and flimsy. Either my case was defective or clear case of false advertising. Requested a refund hours after it was delivered and get taken on a whole refund funnel which takes several emails and they refuse to pay for shipping to take the product back even though their terms and conditions say that shipping is by customer IF ITS NOT A PROBLEM WITH QUALITY, which this clearly is. They will ask for photos and then offer you a 20% discount and then a 40% discount in the process to try to get you to keep their awful products. Would never do business with this company again.
Response from FUNNYFUZZYJun 29, 2024
Dear Gabe, I hope this message finds you well. I wanted to reach out to address your recent feedback regarding our return policy and the quality of the product. Firstly, I want to extend my sincere apologies for any inconvenience or frustration this may have caused you. Your satisfaction is of utmost importance to us, and I truly appreciate you taking the time to share your concerns with us. I understand that our return policy may not have met your expectations, and for that, I am genuinely sorry. Please know that our return policy is in place to ensure consistency and fairness for all our customers, and while I understand your frustration, unfortunately, we are unable to make exceptions to our standard policy. That being said, I want to assure you that your feedback has not gone unnoticed. We value every customer's experience and take all feedback seriously as an opportunity for growth and improvement. Your input helps us identify areas where we can enhance our services and better meet the needs of our valued customers. If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to support you in any way we can and are committed to ensuring your satisfaction with our brand. Once again, I apologize for any inconvenience you may have experienced, and I appreciate your understanding and continued support. Warm regards, FunnyFuzzy


