Casey
Follow up-bad experience
Since writing my last review about my order through this company they wrote a reply to my review saying they would assist me with returning my product. They however are not assisting at all, the money back garuntee they offer is conditional that you pay the return shipping. They are doing everything they can to not pay the shipping which mind you is expensive and keep on responding to each email with the exact same response and wording. This company has been terrible to deal with and the worst 200 dollars I have ever spent.
Response from FUNNYFUZZYJul 9, 2024
Dear Casey, I hope this message finds you well. I wanted to reach out to address your recent feedback regarding our return policy. Firstly, I want to extend my sincere apologies for any inconvenience or frustration this may have caused you. Your satisfaction is of utmost importance to us, and I truly appreciate you taking the time to share your concerns with us. I understand that our return policy may not have met your expectations, and for that, I am genuinely sorry. Please know that our return policy is in place to ensure consistency and fairness for all our customers, and while I understand your frustration, unfortunately, we are unable to make exceptions to our standard policy. That being said, I want to assure you that your feedback has not gone unnoticed. We value every customer's experience and take all feedback seriously as an opportunity for growth and improvement. Your input helps us identify areas where we can enhance our services and better meet the needs of our valued customers. If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to support you in any way we can and are committed to ensuring your satisfaction with our brand. Once again, I apologize for any inconvenience you may have experienced, and I appreciate your understanding and continued support. Warm regards, FunnyFuzzy


