Note the polished “spin” answers to everything. Don’t risk it. It’s definitely a scam with a bunch of liars.
Response from FUNNYFUZZYJul 17, 2024
Dear Julia Anne,
Thank you for choosing FunnyFuzzy!
We sincerely apologize for the inconvenience and frustration you've experienced with your recent purchase. This situation is not reflective of our standards and we appreciate you bringing it to our attention.
I'm sorry for the frustration you're experiencing. It sounds like there's been a misunderstanding or issue that hasn't been resolved to your satisfaction.
If you can provide more information (order number, orderer's name or email address, product name), it will help us expedite our investigation and resolution for you. We value your feedback and want to make things right.
Please feel free to email us at [email protected] at any time, and we'll respond promptly within 24 hours.
Again, we apologize for any inconvenience caused and thank you for your understanding.
Best regards,
FunnyFuzzy
NE
Nicola E.
Be aware of return costs!
Honestly, had I looked on here first I wouldn’t have ordered from them!
I thought the company was based in the U.K. The dog coat arrived & was absolutely massive (I used the size chart & ordered the appropriate size for our boxer dog). I emailed them about returning the item & they replied to request photos and informing I’d have to pay for tracked shipping- when they received it back, they would then decide if I got a refund or not. So I decided I’d rather modify it than pay the cost to return it to China, with the prospect of them saying I couldn’t have a refund - which would have ended up being not a lot after the tracked postage costs anyway! My advice, DO NOT order from this company.
Update: predictably I have just seen the generic reply to my review…..what a joke!
Response from FUNNYFUZZYJul 17, 2024
Dear Nicola,
I hope this message finds you well.
I wanted to reach out to address your recent feedback regarding our return policy. Firstly, I want to extend my sincere apologies for any inconvenience or frustration this may have caused you. Your satisfaction is of utmost importance to us, and I truly appreciate you taking the time to share your concerns with us.
We also have a process we need to strictly follow before providing the return address. This is to ensure the items condition.
I understand that our return policy may not have met your expectations, and for that, I am genuinely sorry. Please know that our return policy is in place to ensure consistency and fairness for all our customers, and while I understand your frustration, unfortunately, we are unable to make exceptions to our standard policy.
That being said, I want to assure you that your feedback has not gone unnoticed. We value every customer's experience and take all feedback seriously as an opportunity for growth and improvement. Your input helps us identify areas where we can enhance our services and better meet the needs of our valued customers.
If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to support you in any way we can and are committed to ensuring your satisfaction with our brand.
Once again, I apologize for any inconvenience you may have experienced, and I appreciate your understanding and continued support.
Warm regards,
FunnyFuzzy
RS
RS
Return update
So - I’ve returned the item to an address in Sheffield.
1. I didn’t even open it - not a seal. Nothing. Yet they keep giving me the drivel of “we need to do checks”.
2. The returns address is not manned it’s a dump of parcels.
Please don’t buy from these guys. Refund update pending!
Response from FUNNYFUZZYJul 17, 2024
Dear Customer,
I hope this message finds you well.
I wanted to personally reach out to address the concerns you raised regarding the refunding process. Firstly, please accept my sincerest apologies for any frustration or inconvenience this delay may have caused you. Your satisfaction is of utmost importance to us, and I want to assure you that we are committed to resolving this matter promptly.
We also have a process we need to strictly follow before providing the return address. This is to ensure the items condition.
I understand how frustrating it can be to experience delays in receiving your refund, and for that, I am truly sorry. Our aim is to provide seamless and efficient service at every step of your shopping experience, including the refund process.
I want to assure you that we are actively working to expedite your refund and resolve this issue as quickly as possible. Our team is dedicated to ensuring that your refund is processed promptly and that you receive the resolution you deserve.
If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to support you in any way we can and to ensure that your experience with our brand is a positive one.
Once again, I apologize for any inconvenience you may have experienced, and I appreciate your understanding and patience as we work to expedite your refund.
Warm regards,
FunnyFuzzy
CH
Christina H.
Don’t waste your money! Not worth it!
Ordered 2 - 3XL dog beds due to the scratch resistant covering they claim. Spent $300. Within 2 weeks, both beds are ruined due to the dogs scratching and chewing them. Money wasted.
The pillows were never super fluffy and “huge” as advertised. About 3” thick is all it ever got.
What was even more shocking, when the inside got revealed, it is nothing more than 2 cheap Walmart type pillows, 1 in each section, the “head” and “body” of the pillow.
I’m out $300 and all the company offered was a 20% discount to buy more. Thanks, but no thanks! Save your money, don’t buy this!
Response from FUNNYFUZZYJul 17, 2024
Dear Christina,
I hope this message finds you well.
I wanted to reach out to address the concerns you've expressed regarding the damage to your product after several uses. Firstly, please accept my sincere apologies for any frustration or inconvenience this may have caused you. Your satisfaction is our top priority, and I want to assure you that we take your feedback very seriously.
I completely understand your frustration with the product not meeting your expectations, especially after repeated use. Please know that this is not the experience we want any of our customers to have, and I want to personally assure you that we are committed to resolving this issue for you as quickly and effectively as possible.
Our customer service team is standing by to assist you with a replacement product or a refund, whichever you prefer. Please reach out to us directly at [email protected] so that we can address your concerns and make things right.
Your satisfaction is paramount to us, and we are dedicated to ensuring that you receive a resolution that exceeds your expectations.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding as we work to rectify the situation.
Warm regards,
FunnyFuzzy
SA
SJ A.
Terrible communication and still waiting 2 months on for refund
Terrible communication, still waiting for refund.
Having bought two small sofa covers and a dog toy in May, one cover arrived promptly from the UK. It was not at all the quality I was expecting so I requested a return. I had to chase this daily. Eventually was asked to send photos, which I did. No response. I chased again and again and again. Eventually the dog toy arrived which I requested a return for. Went back through the whole photo process again. I cited the distance buying legal details and received a prompt reply with return instructions. However, I have received a refund for the sofa cover I never received and also a refund for the dog toy but despite repeated emails to them I have not received a refund for the returned sofa cover (though it was in the same package as the dog toy!) I would avoid buying ANYTHING from this company that are obviously based in China with a UK distributer.
Having posted this review, I received the refund the following day. What a shame it takes a bad review to prompt some action.
Response from FUNNYFUZZYJul 10, 2024
Dear SJ,
I hope this message finds you well.
I wanted to personally reach out to address the concerns you raised regarding the refunding process. Firstly, please accept my sincerest apologies for any frustration or inconvenience this delay may have caused you. Your satisfaction is of utmost importance to us, and I want to assure you that we are committed to resolving this matter promptly.
I understand how frustrating it can be to experience delays in receiving your refund, and for that, I am truly sorry. Our aim is to provide seamless and efficient service at every step of your shopping experience, including the refund process.
I want to assure you that we are actively working to expedite your refund and resolve this issue as quickly as possible. Our team is dedicated to ensuring that your refund is processed promptly and that you receive the resolution you deserve.
If you can provide more information (order number, orderer's name or email address, product name), it will help us expedite our investigation and resolution for you. We value your feedback and want to make things right.
Please feel free to email us at [email protected] at any time, and we'll respond promptly within 24 hours.
Again, we apologize for any inconvenience caused and thank you for your understanding.
Best regards,
FunnyFuzzy
NR
Neil R.
JUST AVOID AT ALL COSTS
!! AVOID DO NOT BUY !! The whole product is of cheap quality, seriously overpriced and took 3 weeks to arrive. The "high-density foam" claimed is a fault claim and is of the cheapest stuffing you'd find in a dog soft-toy. The base matt is very thin and provides zero support or comfort. I doubt that this review will be published, so will make every effort to ensure future buyers are informed everywhere possible.
EDIT] NO thanks given for your blanket response! This has not redeemed you from your poor quality and overpriced product!!
Response from FUNNYFUZZYJul 10, 2024
Dear Neil,
I hope this message finds you well.
I wanted to reach out to address the concerns you've expressed regarding the quality of our product. Firstly, please accept my sincere apologies for any disappointment or frustration this may have caused you. Your satisfaction is incredibly important to us, and I want to assure you that we take your feedback very seriously.
I understand how disheartening it can be to receive a product that does not meet your expectations in terms of quality. While instances like these are rare, I want to assure you that we are committed to providing products of the highest standard.
Please know that we have taken your feedback to heart, and we are actively working to improve the quality of our products. Your feedback helps us identify areas where we can enhance our offerings and better serve our customers.
While I understand that your experience may have been disappointing, I want to assure you that we are dedicated to ensuring your satisfaction. If there is anything we can do to make things right or if you would like to discuss your concerns further, please do not hesitate to reach out to us directly at [email protected].
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding as we work to address your concerns.
Warm regards,
FunnyFuzzy
LM
Lori M.
I ordered some furniture covers from…
RE: in response to your pathetic explanation below, it’s funny how you send the same comments to everybody like it’s scripted. You haven’t responded to my last four emails, but yet you were so anxious to respond to my review. Glad I shook your attention, but unfortunately, the bottom line is the shipment was over a week ago and tracking says it was here and it’s not so I don’t know why you’re going around in circles telling me sometimes tracking doesn’t always mean it’s there. Oh really a picture of my door with no packages means it’s not there. I suggest you resend my items.
**Company lies. They are not located in UK or United States. This is a China base company. Need I say anymore. Definitely would’ve never ordered from a China company. They are scammers. They do not communicate and they do not deliver items that people purchase Or they scam you with a tracking number that says delivered and a picture of a door with no packages and they sent you on a wild goose chase. Go to your neighbors. Go here go there.
I ordered some furniture covers from this company four weeks ago. I have since been arguing back-and-forth will actually not back-and-forth because they refused to answer any of my emails that I’ve sent. The items were never delivered to my home. The tracking says they were delivered and the picture they have of my front door that they deliver them shows no packages at all. I’ve been told to check my neighbors check my perimeter check my boat, etc. etc. but with no resolution at all and I never got my items that I paid for. Awful awful company. Check the other reviews you’ll agree.
Response from FUNNYFUZZYJul 9, 2024
Hi Lori,
We wanted to reach out to address the concerns you've expressed regarding your order. Firstly, please accept my sincere apologies for any frustration or inconvenience this situation may have caused you. Your satisfaction is incredibly important to us, and I want to assure you that we take your feedback very seriously.
Occasionally, packages may be marked as delivered by the carrier but might not show up until the following day. This can happen due to various reasons, such as the delivery being processed late in the day or the package being left in an unexpected location.
In the meantime, we kindly ask that you stay put and wait a little longer for the package to arrive. Additionally, it might be helpful to check with your neighbors to see if anyone has received the package on your behalf or if it was placed in a secure spot nearby.
Additionally, while it's true that our items are shipped from China, it's important to emphasize that this decision is rooted in our commitment to enhancing your overall shopping experience. By shipping from China, we're able to optimize our processes and ensure more efficient delivery times, ultimately benefiting valued customers like yourself.
To help us expedite our investigation and resolution, could you please provide more information about your order? Details such as the order number, the orderer's name or email address, and the product name will be immensely helpful.
We truly value your feedback and want to make things right. Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding as we work to address your concerns.
Warm regards,
The FunnyFuzzy Team
SH
Sharon
Wish I'd read the reviews before buying…
Wish I'd read the reviews before buying from this company. despite several emails to & fro for nearly a month now I have still not managed to get a return address let alone a refund! I only wish to make a return, it should not be this difficult to supply an address!
Really wanted to give no stars!!
Response from FUNNYFUZZYJul 9, 2024
Dear Sharon,
I hope this message finds you well.
I wanted to reach out to address your recent feedback regarding our return/refund policy. Firstly, I want to extend my sincere apologies for any inconvenience or frustration this may have caused you. Your satisfaction is of utmost importance to us, and I truly appreciate you taking the time to share your concerns with us.
I understand that our return policy may not have met your expectations, and for that, I am genuinely sorry. Please know that our return policy is in place to ensure consistency and fairness for all our customers, and while I understand your frustration, unfortunately, we are unable to make exceptions to our standard policy.
That being said, I want to assure you that your feedback has not gone unnoticed. We value every customer's experience and take all feedback seriously as an opportunity for growth and improvement. Your input helps us identify areas where we can enhance our services and better meet the needs of our valued customers.
If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to support you in any way we can and are committed to ensuring your satisfaction with our brand.
Once again, I apologize for any inconvenience you may have experienced, and I appreciate your understanding and continued support.
Warm regards,
FunnyFuzzy
