These are a typical Chinese scam artist. Don’t buy they will steal from you .
Response from FUNNYFUZZYAug 10, 2024
Hi Ken,
I hope this message finds you well.
I wanted to address the concerns you’ve expressed regarding our service. First and foremost, please accept my sincere apologies for any disappointment or frustration this may have caused you. Your satisfaction is incredibly important to us, and we take your feedback very seriously.
While I understand that your experience may have been less than satisfactory, I want to assure you that we are committed to addressing your concerns and improving our service. If there’s anything specific we can do to make things right or if you’d like to discuss your concerns further, please don’t hesitate to reach out to us directly at [email protected].
Once again, I apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve this matter.
Warm regards,
FunnyFuzzy 🐾
MM
Mark M.
READ REVIEWS !!!!!!!
I’ve been looking to buy one of these for ages. Which have saved to do so, I’m so glad I’ve read these comments as now I’ll be going elsewhere. Thanks trust pilot ! Though sorry to al the people who have been conned out of their money for buying these cheap products.
Response from FUNNYFUZZYAug 10, 2024
Hi Mark,
Thank you for checking FunnyFuzzy!
We sincerely apologize if the reviews are affecting your decision to order with us. Please rest assured that we are continuously working to improve our products and services to better meet our customers' needs.
If you have any questions or concerns, feel free to email us at [email protected] at any time, and we will respond promptly within 24 hours.
Again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
FunnyFuzzy 🐾
DP
Deepa P.
If there was zero stars
If there was zero stars, I would selected that! Very bad customer service.
I had ordered a bed for my puppy and got a car seat instead! It smells like gasoline and is not something I would use.
I sent them an email regarding this wrong item that I received, they asked me to send them the order details, after which I have not heard back. It’s annoying cos I was very much looking forward for that lovely bed for my puppy!
Please don’t waste your time and money on this site!
Here’s the order number FF275273S
Response from FUNNYFUZZYAug 10, 2024
Hi Deepa,
We are deeply sorry to hear about your recent experience with our company, and I sincerely apologize for any frustration and inconvenience this has caused you.
At FunnyFuzzy, we strive to provide high-quality products and excellent customer service. We understand that your recent experience did not reflect these values, and for that, we are truly sorry.
We acknowledge that sometimes, systematic errors can occur, especially when inquiry volumes are high. This can unfortunately lead to delays and miscommunications, which we are actively working to improve. Our customer service team is dedicated to following up on every request 24/7, and it is our priority to resolve issues as quickly as possible.
We understand your concern about the odor of the product and appreciate your feedback. We take pride in ensuring our products are clean and safe for your use. To maintain the highest standards of cleanliness and protect against potential germs, we thoroughly sanitize our products before packing and compress them for delivery.
To resolve your concern as soon as possible, please reach out to us at [email protected]. Also, check your spam or junk mail folder for any missed communications from us. If you could provide your order number, we will immediately look into the status and ensure it is resolved without further delay.
Thank you for bringing this matter to our attention. Your feedback helps us improve our services and ensure a better experience for all our customers.
Once again, I apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this matter.
Best regards,
FunnyFuzzy 🐾
JB
Jennifer B.
Very flimsy
Very flimsy. Not worth the price. Don't purchase the car bolster back seat cover.
Response from FUNNYFUZZYAug 9, 2024
Dear Jennifer,
I hope this message finds you well.
I wanted to reach out to address the concerns you've expressed regarding the quality of our product. Firstly, please accept my sincere apologies for any disappointment or frustration this may have caused you. Your satisfaction is incredibly important to us, and I want to assure you that we take your feedback very seriously.
I understand how disheartening it can be to receive a product that does not meet your expectations in terms of quality. While instances like these are rare, I want to assure you that we are committed to providing products of the highest standard.
Please know that we have taken your feedback to heart, and we are actively working to improve the quality of our products. Your feedback helps us identify areas where we can enhance our offerings and better serve our customers.
While I understand that your experience may have been disappointing, I want to assure you that we are dedicated to ensuring your satisfaction. If there is anything we can do to make things right or if you would like to discuss your concerns further, please do not hesitate to reach out to us directly at [email protected].
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding as we work to address your concerns.
Warm regards,
FunnyFuzzy
KC
KC
Just really disappointing in every way
Just really disappointing in every respect. I ordered the Trendy Faux Lambswool Double Layer Sofa Bed for my German Shepherd. It took 3 weeks to arrive and then when it did it was in pieces and I had to put it all together myself with totally inadequate and cheap stuffing. The quality is like something you'd buy for a child's toy! Very poor and cheap fabric, zips and stuffing. I ordered the XL which is stated as being 100 x 65 x 40 cm its actual size is 90 x 44 x 32cm! This bed cost over £79 and I could have got a better quality from B&M bargains or similar for half the price. I've since read other Trust Pilot reviews to see similar comments (should have read them before I ordered!) and I also see that the return process is a nightmare and that's the only reason I'm keeping it, I doubt my GSD will fit on it but thankfully I have two smaller dogs who might! I absolutely DO NOT RECOMMEND this product nor FunnyFuzzy as a company.
Response from FUNNYFUZZYAug 9, 2024
Dear KC,
I hope this message finds you well.
I wanted to reach out to address the concerns you've expressed regarding the quality of our product. Firstly, please accept my sincere apologies for any disappointment or frustration this may have caused you. Your satisfaction is incredibly important to us, and I want to assure you that we take your feedback very seriously.
I understand how disheartening it can be to receive a product that does not meet your expectations in terms of quality. While instances like these are rare, I want to assure you that we are committed to providing products of the highest standard. We also apologize for the delay in receiving your package.
Please know that we have taken your feedback to heart, and we are actively working to improve the quality of our products. Your feedback helps us identify areas where we can enhance our offerings and better serve our customers.
While I understand that your experience may have been disappointing, I want to assure you that we are dedicated to ensuring your satisfaction. If there is anything we can do to make things right or if you would like to discuss your concerns further, please do not hesitate to reach out to us directly at [email protected].
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding as we work to address your concerns.
Warm regards,
FunnyFuzzy
KD
Katie D.
Beyond terrible in literally every way
Beyond terrible in literally every way.
Poor Product Quality: The products themselves look nothing like the photos, and feel (are!) cheaply made. I'd feel bad donating them, that's how terrible they are. This company is just generating waste to go immediately into the landfill.
Deceptive Practices: The website clearly shows a banner (I have it screenshot and timestamped) stating free 14-day returns. If you scroll ALL the way to the bottom of their return page, deep into Info/FAQ (not in any of the instructions in the first half of the page) there's a line stating that the customer pays return shipping. This is both a contradiction to the large, obvious, banner touting free returns, and is clearly meant to be hidden.
Agonizing Customer "Service": I followed the return instructions, and abided by the return window. The process is an agonizing back-and-forth with "customer service" (AKA let-me-make-you-tap-out-first) via email, during which they try repeatedly to get you to accept a partial refund in order to keep the literal trash they sent you.
Reviews: The reviews on the site have to be either fake, or cherry picked. I tried to review both of my products and the status went from pending to not posted (everything I wrote in the reviews was objectively true).
The thing is, if FunnyFuzzy just sold what they advertise, they wouldn't have 90% of customers vying to return their items, and could therefore have a reasonable return policy to accommodate a far reduced return volume. Seems like an absolute sham of a company.
Response from FUNNYFUZZYAug 9, 2024
Dear Katie,
I hope this message finds you well.
I wanted to reach out to address the concerns you've expressed regarding the quality of our product. Firstly, please accept my sincere apologies for any disappointment or frustration this may have caused you. Your satisfaction is incredibly important to us, and I want to assure you that we take your feedback very seriously.
I understand how disheartening it can be to receive a product that does not meet your expectations in terms of quality. While instances like these are rare, I want to assure you that we are committed to providing products of the highest standard. We understand your frustration regarding the return policy. We also regret that your experience with our customer service was not satisfactory. We aim to provide helpful and efficient support, and I will forward your feedback to our team to address the issues you faced.
Please know that we have taken your feedback to heart, and we are actively working to improve the quality of our products. Your feedback helps us identify areas where we can enhance our offerings and better serve our customers.
While I understand that your experience may have been disappointing, I want to assure you that we are dedicated to ensuring your satisfaction. If there is anything we can do to make things right or if you would like to discuss your concerns further, please do not hesitate to reach out to us directly at [email protected].
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding as we work to address your concerns.
Warm regards,
FunnyFuzzy
SA
Saima
Their return process is pathetic
I ordered a sofa cover and it was way too big. So I emailed for a return request straight away and they wanted photos!!! I don't know why they wanted a photo when is told them the cover was too big!! So I asked for a return address and have not received any emails. I've emailed again and still no reply. Their 14 days money back guarantee is not true. I just want to return my item and want a address I can return it to and they aren't providing me with this information nor replying to my emails!! Very frustrating and I will never be ordering from this website again.
Response from FUNNYFUZZYAug 7, 2024
Dear Saima,
Thank you for choosing FunnyFuzzy!
We sincerely apologize for the inconvenience and frustration you've experienced with your recent purchase. This situation is not reflective of our standards and we appreciate you bringing it to our attention.
I understand that our return policy may not have met your expectations, and for that, I am genuinely sorry. Please know that our return policy is in place to ensure consistency and fairness for all our customers, and while I understand your frustration, unfortunately, we are unable to make exceptions to our standard policy.
If you can provide more information (order number, orderer's name or email address, product name), it will help us expedite our investigation and resolution for you. We value your feedback and want to make things right.
Please feel free to email us at [email protected] at any time, and we'll respond promptly within 24 hours.
Again, we apologize for any inconvenience caused and thank you for your understanding.
Best regards,
FunnyFuzzy
CL
cliente
Hanno rimandato il pacco in dietro e…
Hanno rimandato il pacco in dietro e non so neanche come contattarli il pacco l'ho tracciato in campania non è mai arrivato!!!!!!!il cuscino 90 euro ...dico 90 euro è per un cane con problemi oncologici !!!!!!per la TERZA volta mi hanno chiesto l'indirizzo ...poi il nulla !!!!! Arriverra' mai il lettino di 90 euro?
Response from FUNNYFUZZYAug 6, 2024
Gentile cliente,
Desideriamo rispondere alle preoccupazioni da lei espresse in merito alla perdita della spedizione. Innanzitutto, le porgo le mie più sincere scuse per la frustrazione e i disagi che questa situazione può averle causato. La vostra soddisfazione è incredibilmente importante per noi e voglio assicurarvi che prendiamo molto seriamente il vostro feedback.
Occasionalmente, i pacchi possono essere contrassegnati come consegnati dal corriere, ma potrebbero non arrivare fino al giorno successivo. Ciò può accadere per vari motivi, ad esempio perché la consegna viene elaborata in ritardo o perché il pacco viene lasciato in un luogo inaspettato.
Nel frattempo, vi chiediamo gentilmente di non muovervi e di attendere ancora un po' per l'arrivo del pacco. Inoltre, potrebbe essere utile verificare con i vicini se qualcuno ha ricevuto il pacco per vostro conto o se è stato depositato in un luogo sicuro nelle vicinanze.
Per aiutarci a velocizzare le indagini e la risoluzione del problema, potrebbe fornirci ulteriori informazioni sul suo ordine? Dettagli come il numero dell'ordine, il nome o l'indirizzo e-mail dell'ordinante e il nome del prodotto saranno estremamente utili.
Apprezziamo molto il suo feedback e vogliamo che le cose vadano per il verso giusto. Mi scuso ancora una volta per l'inconveniente che può aver causato e apprezzo la sua pazienza e comprensione mentre lavoriamo per risolvere i suoi problemi.
Cordiali saluti,
Il team FunnyFuzzy
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