Wendy S.
Avoid the hassle. I would give a 0 star if possible
I would give a 0 star if possible. I ordered 3 different items. One was fine - it looked like it did on the website. The other two items did not look anything close to what I ordered. I attempted over a 10 day period to communicate for a return. After receiving offers for a 20% and then a 40% discount, I insisted on a return. I had to pay $20 to ship the items back. They provided a bogus address that USPS cannot deliver to. Therefore, although I've repeatedly emailed them, they keep responding that the return hasn't been delivered. I'm now seeking recourse through my credit card company. Avoid this company. It's not worth the hassle.
Response from FUNNYFUZZYAug 15, 2024
Hi Wendy, I hope this message finds you well. I wanted to reach out to address your recent feedback regarding our return policy. Firstly, I want to extend my sincere apologies for any inconvenience or frustration this may have caused you. Your satisfaction is of utmost importance to us, and I truly appreciate you taking the time to share your concerns with us. I understand that our return policy may not have met your expectations, and for that, I am genuinely sorry. Please know that our return policy is in place to ensure consistency and fairness for all our customers, and while I understand your frustration, unfortunately, we are unable to make exceptions to our standard policy. I also wanted to reach out to address the concerns you've expressed regarding the quality of our product. Firstly, please accept my sincere apologies for any disappointment or frustration this may have caused you. Your satisfaction is incredibly important to us, and I want to assure you that we take your feedback very seriously. I understand how disheartening it can be to receive a product that does not meet your expectations in terms of quality. While instances like these are rare, I want to assure you that we are committed to providing products of the highest standard. Please know that we have taken your feedback to heart, and we are actively working to improve the quality of our products. Your feedback helps us identify areas where we can enhance our offerings and better serve our customers. While I understand that your experience may have been disappointing, I want to assure you that we are dedicated to ensuring your satisfaction. If there is anything we can do to make things right or if you would like to discuss your concerns further, please do not hesitate to reach out to us directly at [email protected]. That being said, I want to assure you that your feedback has not gone unnoticed. We value every customer's experience and take all feedback seriously as an opportunity for growth and improvement. Your input helps us identify areas where we can enhance our services and better meet the needs of our valued customers. If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to support you in any way we can and are committed to ensuring your satisfaction with our brand. Once again, I apologize for any inconvenience you may have experienced, and I appreciate your understanding and continued support. Best regards, FunnyFuzzy🐾