Kathy H.
Scam - daylight robbery
Scam. I paid £117.19 for a dog bed for the boot of my car. I should have realised there was a problem immediately when I didn’t receive a payment receipt or order confirmation by email. I since emailed their customer support email - and did receive a reply - but not the payment receipt or order confirmation I had requested. I gave them 48 hours to provide these. I received another email - offering me a free gift (unspecified what) - but still no payment receipt or order confirmation. I have asked for a full refund but think I will be lucky. Have reported them to Action Fraud (police) and my bank. Please stay away - these are thieves stealing people’s hard earned money behind the mask of cute pets and nice pictures of things - absolute scam.
Response from FUNNYFUZZYSep 6, 2024
Dear Kathy, Thank you for choosing FunnyFuzzy! We sincerely apologize for the inconvenience and frustration you've encountered with your recent purchase. This situation does not reflect the standards we strive for, and we appreciate you bringing it to our attention. Order confirmation is typically sent within 24 hours of placing your order. Could you kindly check if the correct email address was provided during checkout? Additionally, please check your spam or junk folders, as emails occasionally end up there. To assist you further, if you can provide more information (such as your order number, the name or email used for the order, or the product name), we can expedite our investigation and resolution. You can reach us at [email protected] anytime, and we'll ensure a prompt response within 24 hours. Once again, we apologize for the inconvenience and appreciate your understanding. Best regards, FunnyFuzzy 🐾


