Anne M.
Still waiting on my order
Still waiting on my order. Got a shipping update about it being returned for a signature. I asked for an update. Nothing. Asked again. Nothing. Asked for a refund. Nothing. Now I get an email about it being on its way again. They do not answer your email. No phone number either. How convenient. I work in Customer Service and there is no excuse for not communicating.
Response from FUNNYFUZZYSep 17, 2024
Dear Anne, We are deeply sorry to hear about your recent experience with our company, and I sincerely apologize for any frustration and inconvenience this has caused you. At FunnyFuzzy, we strive to provide high-quality products and excellent customer service to all our customers. We understand that your recent experience did not reflect these values, and for that, we are truly sorry. We acknowledge that sometimes, systematic errors can occur, especially when inquiry volumes are high. This can unfortunately lead to delays and miscommunications, which we are actively working to improve. Our customer service team is dedicated to following up on every customer request 24/7, and it is our priority to resolve issues as quickly as possible. To ensure we address your concern promptly, could you please check your spam or junk mail folder for any missed communications from us? Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services and ensure a better experience for all our customers. Once again, I apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this matter. Warm regards, FunnyFuzzy


