Helen A.
Ordered 2 sofa covers and 1 wasn’t…
Ordered 2 sofa covers and 1 wasn’t suitable . Emailed for return instructions and received an email back on Friday 13th September asking for pictures of the items to be sent back . I sent over pictures on Saturday the 14th of September . Followed with another email on Monday the 16th of September . Still waiting on a response . Not acceptable service from fun fuzzy . Please respond to my query asap with my instructions on how to return my item for a refund .
Response from FUNNYFUZZYSep 19, 2024
Dear Helen, I’m truly sorry for the inconvenience you’ve faced with your order and the return process. At FunnyFuzzy, we strive to provide high-quality products and excellent customer service to all our customers. We understand that your recent experience did not reflect these values, and for that, we are truly sorry. We acknowledge that sometimes, systematic errors can occur, especially when inquiry volumes are high. This can unfortunately lead to delays and miscommunications, which we are actively working to improve. Our customer service team is dedicated to following up on every customer request 24/7, and it is our priority to resolve issues as quickly as possible. To ensure we address your concern promptly, could you please check your spam or junk mail folder for any missed communications from us? Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services and ensure a better experience for all our customers. Once again, I apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this matter. Warm regards, FunnyFuzzy


