Christine H.
Ignoring all my emails after agreeing a refund…
DESPITE THEIR REPLY TO THIS REVIEW - THEY HAVE STILL NOT ATTEMPTED TO RESOLVE THIS ISSUE. Have agreed to refund me for my order due to quality issues, but since then, I have heard NOTHING. I have emailed them on 3 further occasions but they are just ignoring me. It appears that I will have to take this up with either Paypal or my bank. In my opinion it would be best to avoid this company.
Response from FUNNYFUZZYSep 20, 2024
Dear Christine, I’m truly sorry for the inconvenience you’ve faced with your order and the return process. At FunnyFuzzy, we strive to provide high-quality products and excellent customer service to all our customers. We understand that your recent experience did not reflect these values, and for that, we are truly sorry. We acknowledge that sometimes, systematic errors can occur, especially when inquiry volumes are high. This can unfortunately lead to delays and miscommunications, which we are actively working to improve. Our customer service team is dedicated to following up on every customer request 24/7, and it is our priority to resolve issues as quickly as possible. To ensure we address your concern promptly, could you please check your spam or junk mail folder for any missed communications from us? Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services and ensure a better experience for all our customers. Once again, I apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this matter. Warm regards, FunnyFuzzy


