customer
I have been trying to contact now for…
UPDATE: You reached out to me finally after I posted this and now asked for a picture not sure why to make a return I have sent already 10/8 and 10/10 and of course no response. I will have to dispute credit card charges if you do not respond within 48 hours as I have been at this for 2 weeks and am done contacting someone who refuses to reply. I have been trying to contact now for last 5 days and have sent 2 emails with needing return information as sizing did not work for us. No response my order number is #FF326922S so when you see this review you can answer my sent emails and yes I checked my spam/junk folder. No communication and if you need a return good-luck with them getting back to you.
Response from FUNNYFUZZYOct 5, 2024
Dear Customer, We are deeply sorry to hear about your recent experience with our company, and I sincerely apologize for any frustration and inconvenience this has caused you. At FunnyFuzzy, we strive to provide high-quality products and excellent customer service to all our customers. We understand that your recent experience did not reflect these values, and for that, we are truly sorry. We acknowledge that sometimes, systematic errors can occur, especially when inquiry volumes are high. This can unfortunately lead to delays and miscommunications, which we are actively working to improve. Our customer service team is dedicated to following up on every customer request 24/7, and it is our priority to resolve issues as quickly as possible. To ensure we address your concern promptly, could you please check your spam or junk mail folder for any missed communications from us? Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services and ensure a better experience for all our customers. Once again, I apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this matter. Warm regards, FunnyFuzzy


